this what we did also , customize application to calculate the pending time , and other is assignment time
On Wed, Feb 4, 2009 at 4:22 PM, SUBSCRIBE arslist Melissa < [email protected]> wrote: > ** > We do this as a customization. Added Start Pending, Stop Pending and Total > Pending time to HPD:Help Desk and the appropriate active links to caluclate > these values. > > > > > *Jon Gee <[email protected]>* > Sent by: "Action Request System discussion list(ARSList)" < > [email protected]> > > 02/04/2009 08:18 AM Please respond to > [email protected] > > To > [email protected] cc > Subject > Re: Pending Times > > > > > ** I would also like to know the answer to this. > > > --- On *Tue, 2/3/09, Shafqat Ayaz <[email protected]>* wrote: > From: Shafqat Ayaz <[email protected]> > Subject: Pending Times > To: [email protected] > Date: Tuesday, February 3, 2009, 5:28 PM > > ** > > Hi All > this question has probably been asked before, I have checked the archives > and did not find anything, so here goes. > Is there any place in Incident Management where it stores the total time > while the Incident was in a Pending Status? > > ITSM 7.01 > > Many thanks for your help > > Shafqat Ayaz > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
