All, We just purchased and installed the SMPM for Service Support and Service Delivery application for the ITSM Suite 7.1. I was under the impression that there was a GUI that could easily be used to update or modify the dynamic process flows contained within the web pages of the application. For example, the incident mgt process does not completely fit our processes and my customer wants to update the flow chart to add an extra step. So far I cannot find an executable for a GUI to do this. It seems to me that the process webpage's are static and cannot be modified even though BMC told me they could it looks like I have to go deep in to the JavaScript files to get this stuff to work. Of course, I have not lessened the application with our production license I am only using the trial for testing.
Does anyone know if there is a GUI that can be used to update the webpage's in a more easy fashion then going down to the script level to make customizations? Thanks. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
