David thank you. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, February 04, 2009 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: SMPM 7.1 for ITSM 7.1 customization questions
I spoke briefly with someone on the SMPM team and they said that the trial executable cannot be customized. The licensed SMPM product comes with a customization manual. Minimal HTML and Microsoft Visio skills are needed to customize the licensed Service Management Process Model. Hope this helps. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bilinski, John Sent: Wednesday, February 04, 2009 4:31 AM To: arslist@ARSLIST.ORG Subject: SMPM 7.1 for ITSM 7.1 customization questions All, We just purchased and installed the SMPM for Service Support and Service Delivery application for the ITSM Suite 7.1. I was under the impression that there was a GUI that could easily be used to update or modify the dynamic process flows contained within the web pages of the application. For example, the incident mgt process does not completely fit our processes and my customer wants to update the flow chart to add an extra step. So far I cannot find an executable for a GUI to do this. It seems to me that the process webpage's are static and cannot be modified even though BMC told me they could it looks like I have to go deep in to the JavaScript files to get this stuff to work. Of course, I have not lessened the application with our production license I am only using the trial for testing. Does anyone know if there is a GUI that can be used to update the webpage's in a more easy fashion then going down to the script level to make customizations? Thanks. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
