I had this issue as well, even with the customisation guide that comes with the full version - you will need to have something like Frontpage or Dreamweaver if you don't want to make modifications at a code level.
On Thu, Feb 5, 2009 at 6:34 AM, Bilinski, John <[email protected]>wrote: > David thank you. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Easter, David > Sent: Wednesday, February 04, 2009 2:26 PM > To: [email protected] > Subject: Re: SMPM 7.1 for ITSM 7.1 customization questions > > I spoke briefly with someone on the SMPM team and they said that the > trial executable cannot be customized. The licensed SMPM product comes > with a customization manual. Minimal HTML and Microsoft Visio skills > are needed to customize the licensed Service Management Process Model. > > Hope this helps. > > > -David J. Easter > Sr. Product Manager, Solution Strategy and Development > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed > in this E-mail do not necessarily reflect those of BMC Software, Inc. > My voluntary participation in this forum is not intended to convey a > role as a spokesperson, liaison or public relations representative for > BMC Software, Inc. > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Bilinski, John > Sent: Wednesday, February 04, 2009 4:31 AM > To: [email protected] > Subject: SMPM 7.1 for ITSM 7.1 customization questions > > All, > > We just purchased and installed the SMPM for Service Support and Service > Delivery application for the ITSM Suite 7.1. I was under the impression > that there was a GUI that could easily be used to update or modify the > dynamic process flows contained within the web pages of the application. > For example, the incident mgt process does not completely fit our > processes and my customer wants to update the flow chart to add an extra > step. So far I cannot find an executable for a GUI to do this. It seems > to me that the process webpage's are static and cannot be modified even > though BMC told me they could it looks like I have to go deep in to the > JavaScript files to get this stuff to work. Of course, I have not > lessened the application with our production license I am only using the > trial for testing. > > Does anyone know if there is a GUI that can be used to update the > webpage's in a more easy fashion then going down to the script level to > make customizations? > > Thanks. > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
