If you haven't already done it, I would look at your network connectivity
from the ARS server to your remote database. Check the NIC cards to make
sure they are running 100 FULL.

I would not be concerned about the 600 MEG memory usage. ITSM and the other
products are very large and that could be normal.

On Thu, Feb 12, 2009 at 2:14 PM, bruce sisk <[email protected]> wrote:

> Hello,
>
> A whileback now...the above titled thread went around the list.  It was a
> long thread that exactly describes the isues I am having right now.  Sadly,
> the thread was pretty much many people haing the issues...but there was no
> resolution.
>
> I am resurrecting this thread in hopes that the issues were resolved
> somehow...
>
> Environment: (Newly Installed)
>
> ARS 7.1.0 Patch 5 (Email, FB, Assignment, Approval)
> Admin Tool 7.1.0 Patch 4
> User Tool 7.1.0 patch 5 ( this seems to be fine)
> Windows Server 2003 SP2 (16 GB RAM)
> Remote Oracle 10 DB
> ITSM 7.0.3 Patch 8 (INC, Problem, Change)
> SLM 7.1 Patch 1
> RKM 7.2 patch 2
> Kinetic Data 4.0.3.4
> Development cache Mode is ON.
> Cache all display properties is on.
>
> We are not yet in production with this.  The arserver.exe is using 660,000
> KB memory.
> It takes 15-20 minutes to start up.  (minor issue for now).
> Unable to effectively develop.  Admin tool is painfully slow in making even
> minor updates...took 10 minutes to save a simple existing field being moved
> from one spot to another.  Took 25 minutes to save the HPD:Help Desk form
> with 3 new character fields added.
>
> The thread had no resolutions.  How are these issues being handled out
> there???
>
> Bruce Sisk
> BFS Enterprises
>
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