I had a ticket opened with BMC for what I think is the same issue. I would make a minor change to workflow or a form and it would take 20 - 45 seconds to save. This happened on Production and Development with Dev Cache Mode on in our dev environemnt. Support had me running around in cirlces sending log file after log file. They ended up telling me to export all of our 16,000 + active links in small chuncks because the problem was probably caused by a corrupt active link. I was to see if any export took longer than the others to narrow down the corrup AL. I started doing this and stopped soon after. That was a ridiculous task.
Turns out that if I turned off Details view in the admin too, the problem went away. This was shortly confirmed as a bug in the admin tool and the fix was in QA. I do not think it made it into the last patch 7.1 patch 6. I just checked the release notes again and it is not listed. The defect number is listed below. It is listed as fixed, but there is no mention of what patch it is fixed in. ISSUE: Delay in saving workflow. CAUSE: Details View. RESOLUTION: Created defect #SW00314644 I hope this is helpful. James On Feb 12, 2:14 pm, bruce sisk <[email protected]> wrote: > Hello, > > A whileback now...the above titled thread went around the list. It was a > long thread that exactly describes the isues I am having right now. Sadly, > the thread was pretty much many people haing the issues...but there was no > resolution. > > I am resurrecting this thread in hopes that the issues were resolved > somehow... > > Environment: (Newly Installed) > > ARS 7.1.0 Patch 5 (Email, FB, Assignment, Approval) > Admin Tool 7.1.0 Patch 4 > User Tool 7.1.0 patch 5 ( this seems to be fine) > Windows Server 2003 SP2 (16 GB RAM) > Remote Oracle 10 DB > ITSM 7.0.3 Patch 8 (INC, Problem, Change) > SLM 7.1 Patch 1 > RKM 7.2 patch 2 > Kinetic Data 4.0.3.4 > Development cache Mode is ON. > Cache all display properties is on. > > We are not yet in production with this. The arserver.exe is using 660,000 KB > memory. > It takes 15-20 minutes to start up. (minor issue for now). > Unable to effectively develop. Admin tool is painfully slow in making even > minor updates...took 10 minutes to save a simple existing field being moved > from one spot to another. Took 25 minutes to save the HPD:Help Desk form > with 3 new character fields added. > > The thread had no resolutions. How are these issues being handled out > there??? > > Bruce Sisk > BFS Enterprises > > ________________________________________ > PeoplePC Online > A better way to Internethttp://www.peoplepc.com > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
