Hi Bruce, The memory usage observed by you in not unusual. For the time delay in the start up you should collect thread log (with appropriate debug mode set, refer KM-000000026182 from BMC). You will see the delay in the typical two lines as below.
<THRD> /* Mon Jun 30 2008 23:40:20.1061 */ InitServerCache Begin <THRD> /* Mon Jun 30 2008 23:48:00.3247 */ InitServerCache End: rpcCallProc=0 tid=27347872 This delay gets worse as you install more ITSM application. If you happen in install multilnaguage version, of ITSM, it can become worst like 45 to 50 minutes. As mentioned by Tony, BMC has come out with a new setting which will make the cache loading. I have not checked yet. On the memory front if recaching gets triggered, you may find temporary slowness while recaching is complete. Also you will see a memory growth. In case you are using Linux, there is a side effect of memory leakage. For example memory usage may jump by 15% but will done only by 8% to 9%. You can read the knowledge base 2648 from BMC. Best Regards, Uday Joshi Delivery Manager - BSM Tech Support Technology Infrastructure Services - BSM Unit ------------------------------------------------------------------- Wipro Technologies, Hinjewadi, Pune 411057 India Tel: +91 20 39133324 VOIP 842-5103 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of bruce sisk Sent: Friday, February 13, 2009 12:45 AM To: [email protected] Subject: Re: arserver.exe Memory Usage 7.0.01 - REVISITED Hello, A whileback now...the above titled thread went around the list. It was a long thread that exactly describes the isues I am having right now. Sadly, the thread was pretty much many people haing the issues...but there was no resolution. I am resurrecting this thread in hopes that the issues were resolved somehow... Environment: (Newly Installed) ARS 7.1.0 Patch 5 (Email, FB, Assignment, Approval) Admin Tool 7.1.0 Patch 4 User Tool 7.1.0 patch 5 ( this seems to be fine) Windows Server 2003 SP2 (16 GB RAM) Remote Oracle 10 DB ITSM 7.0.3 Patch 8 (INC, Problem, Change) SLM 7.1 Patch 1 RKM 7.2 patch 2 Kinetic Data 4.0.3.4 Development cache Mode is ON. Cache all display properties is on. We are not yet in production with this. The arserver.exe is using 660,000 KB memory. It takes 15-20 minutes to start up. (minor issue for now). Unable to effectively develop. Admin tool is painfully slow in making even minor updates...took 10 minutes to save a simple existing field being moved from one spot to another. Took 25 minutes to save the HPD:Help Desk form with 3 new character fields added. The thread had no resolutions. How are these issues being handled out there??? Bruce Sisk BFS Enterprises ________________________________________ PeoplePC Online A better way to Internet http://www.peoplepc.com ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
