Also the mid tier error log has: Feb 18, 2009 8:28:24 AM - WARNING (com.remedy.log.SESSION) : Error loading preference from server Server1 for the user DemoARERR [623] Authentication failed at com.remedy.arsys.stubs.ServerLogin.<init>(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.loadFromServer(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.addConfiguredPreferences(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.<init>(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.getUserPreferences(Unknown Source) at com.remedy.arsys.stubs.SessionData.<init>(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.setupEnv(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:709) at javax.servlet.http.HttpServlet.service(HttpServlet.java:802) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664) at org.apache.tomcat.util.net.PoolTcpEndpoin t.processSocket(PoolTcpEndpoint.java:527) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684) at java.lang.Thread.run(Unknown Source) Caused by: ERROR (623): Authentication failed; at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARVerifyUser(Unknown Source) at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source) ... 29 more In a message dated 2/17/2009 4:47:03 P.M. Eastern Standard Time, [email protected] writes:
** I just installed 7.5 and had the same problem. You have to make sure that you go into the User Tool > AR System Administration > Server Information > Advanced tab. You must put in a value for Default Web Path: _http://midtierserver:8080/arsys_ (http://midtierserver:8080/arsys) where "midtierserver" is the server name where your Midtier is installed. You also need to confirm that you have synchronized the Midtier administrator password in the Midtier Configuration tool. --- On Tue, 2/17/09, [email protected] <[email protected]> wrote: From: [email protected] <[email protected]> Subject: 7.5 CMDB To: [email protected] Date: Tuesday, February 17, 2009, 12:45 PM ** Hi, I am a newbie - and was wondering how do I know if the CMDB is installed? I installed AR 7.5. I see the BMC Atrium core on my home page, yet when I click it - the program can not display the page. I've installed the ITSM applications - if I reinstall CMDB will this over-write anything? ____________________________________ Need a job? _Find an employment agency near you_ (http://yellowpages.aol.com/search?query=employment_agencies&ncid=emlcntusyelp00000003) . __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ **************Need a job? Find an employment agency near you. (http://yellowpages.aol.com/search?query=employment_agencies&ncid=emlcntusyelp00000003) _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
