Check your PATH setting.. it must be missing the correct mid-tier path. Joe
________________________________ From: "[email protected]" <[email protected]> To: [email protected] Sent: Wednesday, February 18, 2009 8:31:59 AM Subject: Re: 7.5 CMDB ** Also the mid tier error log has: Feb 18, 2009 8:28:24 AM - WARNING (com.remedy.log.SESSION) : Error loading preference from server Server1 for the user DemoARERR [623] Authentication failed at com.remedy.arsys.stubs.ServerLogin.<init>(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.loadFromServer(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.addConfiguredPreferences(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.<init>(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.getUserPreferences(Unknown Source) at com.remedy.arsys.stubs.SessionData.<init>(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.setupEnv(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:709) at javax.servlet.http.HttpServlet.service(HttpServlet.java:802) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684) at java.lang.Thread.run(Unknown Source) Caused by: ERROR (623): Authentication failed; at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARVerifyUser(Unknown Source) at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source) ... 29 more In a message dated 2/17/2009 4:47:03 P.M. Eastern Standard Time, [email protected] writes: ** I just installed 7.5 and had the same problem. You have to make sure that you go into the User Tool > AR System Administration > Server Information > Advanced tab. You must put in a value for Default Web Path: http://midtierserver:8080/arsys where "midtierserver" is the server name where your Midtier is installed. You also need to confirm that you have synchronized the Midtier administrator password in the Midtier Configuration tool. From: [email protected] <[email protected]> Subject: 7.5 CMDB To: [email protected] Date: Tuesday, February 17, 2009, 12:45 PM ** Hi, I am a newbie - and was wondering how do I know if the CMDB is installed? I installed AR 7.5. I see the BMC Atrium core on my home page, yet when I click it - the program can not display the page. I've installed the ITSM applications - if I reinstall CMDB will this over-write anything? ________________________________ Need a job? Find an employment agency near you. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ --- On Tue, 2/17/09, [email protected] <[email protected]> wrote: __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ________________________________ Need a job? Find an employment agency near you. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
