Could that user be logging-in to the server via IP number rather than server name? The flashboard authentication uses the user and server info from the client login. I have seen this error when user was logging-in via IP number when the FB/Midtier only knew about server names.
Regards, Chuck Baldi On Mon, Mar 23, 2009 at 5:19 PM, Muhlethaler, Laurie < [email protected]> wrote: > Thank you for the reply, Dennis. This is only happening with one user > though so I wouldn't think a restart would make a difference...? > > > On Mon, 23 Mar 2009 16:00:46 -0500, Dennis Ruble > <[email protected]> wrote: > > >Laurie, > >We recently had weird intermittent ARERR 623 errors when midtier was > >involved in anything. A restart of Tomcat cleared the problem, > although > >I'm not sure why... > > > >HTH! > > > >Dennis Ruble > >Pr Programmer/Analyst > >Rockwell Collins > >(319)295-5326 > > > > > > > > > >"Muhlethaler, Laurie" <[email protected]> > >Sent by: "Action Request System discussion list(ARSList)" > ><[email protected]> > >03/23/2009 03:22 PM > >Please respond to > >[email protected] > > > > > >To > >[email protected] > >cc > > > >Subject > >Single user getting FB authentication failed ARERR 623 > > > > > > > > > > > > > >** > >Hi all ~ I have a user who is getting the ARERR 623 Authentication > failed > >for the flashboard on the IM Manager console table in the user tool. > He > >can successfully view the flashboard if he logs in to other machines. > That > >said, we tried uninstalling and reinstalling the UT to no avail Has > >anyone seen this before? > > > >Windows Server 2003 > >SQL Server 2005 > >MidTier: IIS 6 (Apache Tomcat) > >Java: 1.5.0_15 > > > >7.1.00 Patch 002 > >AR Server > >MidTier > >Admin > >Client > >Flashboards > > > >7.0.03 Patch 006 > >Service Desk > > > >. > >Laurie Muhlethaler > >First Republic Bank > >Remedy Developer / Administrator > >415.364.4436 > > > > > >The information transmitted is intended only for the person or entity > to > >which it is addressed and may contain confidential and/or privileged > >material. Any review, retransmission, dissemination or other use of, or > >taking of any action in reliance upon, this information by persons or > >entities other than the intended recipient is prohibited. If you > received > >this in error, please contact the sender and delete the material from > any > >computer. This message cannot be guaranteed to be secure or error-free. > > > >First Republic Bank and its related entities do not take responsibility > >for, or accept time-sensitive instructions sent by email including > orders, > >funds transfer instructions or stop payments on checks. All > instructions > >of this nature must be handled by direct communication, not email. > > > >We reserve the right to monitor and review the content of all email > >communications sent or received. Emails sent to or from this address > may > >be stored in accordance with regulatory requirements. > > > >First Republic Bank is a Division of Merrill Lynch Bank & Trust Co., > FSB > >__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > html___ > > > > -------------------------------------------------------------------------- > The information transmitted is intended only for the person or entity to > which it is addressed and may contain confidential and/or privileged > material. Any review, retransmission, dissemination or other use of, or > taking of any action in reliance upon, this information by persons or > entities other than the intended recipient is prohibited. If you received > this in error, please contact the sender and delete the material from any > computer. This message cannot be guaranteed to be secure or error-free. > > First Republic Bank and its related entities do not take responsibility > for, or accept time-sensitive instructions sent by email including orders, > funds transfer instructions or stop payments on checks. All instructions of > this nature must be handled by direct communication, not email. > > We reserve the right to monitor and review the content of all email > communications sent or received. Emails sent to or from this address may be > stored in accordance with regulatory requirements. > > First Republic Bank is a Division of Merrill Lynch Bank & Trust Co., FSB > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
