Anne, I'm experiencing this issue as well but have not had time to research it. The cause that I have found though is this:
1. There are 5 tasks sequenced in order, 1,2,3,4,5 2. Before the Change hits the Scheduled/Implementation stage, the assignee cancels the task in sequence 3 out. 3. For some reason, after 1,2 are done, 4 does not activate and change from Staged to Pending/Assigned. As a temporary workaround, I modified the filter that throws an error when you try to manually take a task from Staged and change it to assigned/pending to exclude me in the Run if Qualification. I simply haven't had time to look into it. If you find anything further, please share J Thanks! Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ramey, Anne Sent: Tuesday, March 31, 2009 3:42 PM To: [email protected] Subject: Tasks not being activated properly ** Has anyone seen something like this (ITSM 7.0): We've had a couple of instances recently where there were a sequence of ad-hoc tasks on a change. We'll get a user saying that they can't access a given task and what it is is that all the previous tasks are closed, but the rest are all in staged status. Nothing we can do seems to cause these to activate. We have theorized that someone is changing the sequence after the first one has been activated, but we're not sure. Thanks, Anne Ramey E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
