This may be something you already checked, but are these tasks being assigned to anyone? I've seen it happen when tasks are not assigned and the solution was very simple (just assign it.) This may or may not be your issue, but I would check that first if you haven't already.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ramey, Anne Sent: Tuesday, March 31, 2009 2:42 PM To: [email protected] Subject: Tasks not being activated properly ** Has anyone seen something like this (ITSM 7.0): We've had a couple of instances recently where there were a sequence of ad-hoc tasks on a change. We'll get a user saying that they can't access a given task and what it is is that all the previous tasks are closed, but the rest are all in staged status. Nothing we can do seems to cause these to activate. We have theorized that someone is changing the sequence after the first one has been activated, but we're not sure. Thanks, Anne Ramey E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
