Hello, I'm looking for the report that is displayed when you choose Print from HPD:HelpDesk for an Incident (ITSM 7.1), because we need to make a few changes. I know in Remedy 6 we identified which report this was and were able to make changes to it by modifying that report and re-saving it in Remedy. Is this the same scenario in 7? I have looked through the list of reports on HPD:HelpDesk in the Reports form but so far I'm not coming up with the report that previews (and you can then print) when you choose Print....
Thanks, Julie Kanakanui _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
