Sharon,
There is a batch file in the AREmail install folder that is
used to install and uninstall the AREmail service on windows. It is called
armaild.bat and looks something like this:
@echo on
rem Please note that paths CAN NOT include spaces
rem %1 - Action to take; either "install" or "uninstall"
rem %2 - Full Path to Java VM DLL ie.
C:\Progra~1\Java\j2re1.4.1_01\bin\client\jvm.dll
rem %3 - Email Daemon installation directory where libraries reside
(arapi60.dll, arutil60.dll, armapi60.dll and jars)
rem %4 - AR Library Version
rem %5 - AR Server Name
rem Example Usage : emaild.bat install
C:\Progra~1\Java\j2re1.4.1_01\bin\client\jvm.dll C:\Progra~1\ARSyst~1\AREmail
if "%1" == "install" goto install
if "%1" == "uninstall" goto uninstall
:install
"%~3\AREmaild" -install "BMC Remedy Email Engine - %5" %2
-Djava.library.path="%~3"
-Djava.class.path="%~f3\emaildaemon.jar;%~f3\commons-configuration-1.3.jar;%~f3\commons-beanutils.jar;%~f3\commons-collections-3.2.jar;%~f3\commons-digester-1.7.jar;%~f3\commons-lang-2.2.jar;%~f3\icu4j.jar;%~f3\spring.jar;%~f3\commons-logging-1.1.jar;%~f3\commons-codec-1.3.jar;%~f3\Logger.jar;%~f3\log4j-1.2.14.jar;%~f3\arapi%4.jar;%~f3\arutil%4.jar;%~f3\arrpc%4.jar;%~f3\oncrpc.jar;%~f3\arcmn%4.jar;%~f3\activation.jar;%~f3\mail.jar;%~f3\imap.jar;%~f3\smtp.jar;%~f3\pop3.jar;%~f3\armapi%4.jar;%~f3;."
-start com.bmc.arsys.emaildaemon.EmailDaemon -out "%~f3\logs\stdout.log" -err
"%~f3\logs\stderr.log" -current %3
goto eof
:uninstall
"%~3\AREmaild" -uninstall "BMC Remedy Email Engine - %5"
goto eof
:eof
What you might be able to do is the following:
1. Modify the “-install” line above to include the java argument Fred
gave you. In other words change:
"%~3\AREmaild" -install "BMC Remedy Email Engine - %5" %2
-Djava.library.path="%~3"
-Djava.class.path="%~f3\emaildaemon.jar;%~f3\commons-configuration-1.3.jar;%~f3\commons-beanutils.jar;%~f3\commons-collections-3.2.jar;%~f3\commons-digester-1.7.jar;%~f3\commons-lang-2.2.jar;%~f3\icu4j.jar;%~f3\spring.jar;%~f3\commons-logging-1.1.jar;%~f3\commons-codec-1.3.jar;%~f3\Logger.jar;%~f3\log4j-1.2.14.jar;%~f3\arapi%4.jar;%~f3\arutil%4.jar;%~f3\arrpc%4.jar;%~f3\oncrpc.jar;%~f3\arcmn%4.jar;%~f3\activation.jar;%~f3\mail.jar;%~f3\imap.jar;%~f3\smtp.jar;%~f3\pop3.jar;%~f3\armapi%4.jar;%~f3;."
-start com.bmc.arsys.emaildaemon.EmailDaemon -out "%~f3\logs\stdout.log" -err
"%~f3\logs\stderr.log" -current %3
goto eof
to
"%~3\AREmaild" -install "BMC Remedy Email Engine - %5" %2
-Djava.library.path="%~3"
-Djava.class.path="%~f3\emaildaemon.jar;%~f3\commons-configuration-1.3.jar;%~f3\commons-beanutils.jar;%~f3\commons-collections-3.2.jar;%~f3\commons-digester-1.7.jar;%~f3\commons-lang-2.2.jar;%~f3\icu4j.jar;%~f3\spring.jar;%~f3\commons-logging-1.1.jar;%~f3\commons-codec-1.3.jar;%~f3\Logger.jar;%~f3\log4j-1.2.14.jar;%~f3\arapi%4.jar;%~f3\arutil%4.jar;%~f3\arrpc%4.jar;%~f3\oncrpc.jar;%~f3\arcmn%4.jar;%~f3\activation.jar;%~f3\mail.jar;%~f3\imap.jar;%~f3\smtp.jar;%~f3\pop3.jar;%~f3\armapi%4.jar;%~f3;."
-Dmail.imap.auth.plain.disable=true
-start com.bmc.arsys.emaildaemon.EmailDaemon -out "%~f3\logs\stdout.log" -err
"%~f3\logs\stderr.log" -current %3
goto eof
2. Stop the email service and then go to a command prompt in the folder
were the armaild.bat file is located and use it to remove and then reinstall
the AREmail service. This should incorporate the new parameter in the service.
You do this by running the uninstall command first like so:
armaild uninstall <full path to jvm.dll> <full path to email daemon libraries>
<ar library version> <ar server name>
for example, on my VM this would be:
armaild uninstall “C:\Program Files\Java\jre1.6.0_05\bin\client\jvm.dll” “C:\AR
System\AREmail\VMWin2k3” 71 VMWIN2K3
Then check the services list on the server to make sure it goes
away. Then add it back using:
armaild install “C:\Program Files\Java\jre1.6.0_05\bin\client\jvm.dll” “C:\AR
System\AREmail\VMWin2k3” 71 VMWIN2K3
Do not copy and paste the lines above. The windows command
processor seems to not recognize the “ if you do and you’ll get errors.
See if that works.
J.T. Shyman
Column Technologies
Cell: 404-242-5407
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Grooms, Frederick W
Sent: Wednesday, April 08, 2009 9:42 AM
To: [email protected]
Subject: Re: AUTHENTICATE PLAIN not working with Exchange 2007
Unfortunately I am a Unix person (All my ARS systems are on Unix servers).
Maybe Christopher Strauss or another Windows person can answer how to have the
Windows service use the emailstart batch file (personally I thought that was
what is supposed to be listed in the armonitor.conf (armonitor.cfg on windows)
file) to actually run the email engine.
Fred
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Mitchell, Sharon N. (MSFC-IS30)[SAIC]
Sent: Tuesday, April 07, 2009 4:54 PM
To: [email protected]
Subject: Re: AUTHENTICATE PLAIN not working with Exchange 2007
Fred,
Thank you!!! I added this to the debug file first, and it immediately received
and processed the two emails that were stuck in the inbox. I sent another
email to the dev server, added this to the emailstart.bat file and it worked
too.
However, when I send an email to the server (with the email engine running), it
still gets stuck in the inbox. Even when I restart the email engine service,
it stays in the inbox. I can run the emailstart (or debug) batch file, and the
email is then received/processed. This is great progress… but any ideas on how
to make this work all the time??
Another thing, and maybe I’m missing something….when I restart the email engine
service, the stderr file is still showing Authentication failed error, but when
I run the debug batch file, the error is not there ??
Thanks again,
Sharon
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Grooms, Frederick W
Sent: Tuesday, April 07, 2009 4:03 PM
To: [email protected]
Subject: Re: AUTHENTICATE PLAIN not working with Exchange 2007
I’m wondering if this can be added to the emaild startup batch file the same
way you trun on the debug.
-Dmail.imap.auth.plain.disable=true
Something like
java -Dmail.debug=true -Dmail.imap.auth.plain.disable=true
-Djava.library.path=${InstallPath}
Fred
