Attachments do work... we do not have templates configured here and get the attachments on the tab. Take a look in the form AR System Email Attachments -- is there anything there?
From: YHK <[email protected]> To: [email protected] Date: 04/15/2009 02:15 PM Subject: Incoming Email Attachments Question (Non-template) Sent by: "Action Request System discussion list(ARSList)" <[email protected]> ** Hello all, I'm trying to setup where a customer can email an incoming mailbox I have configured on our remedy system. ARS7.1p03. The emails are to be received and processed to update the work info for the appropriate Incident, which I have all working now. However, customer's are allowed to email attachments on any update to the Incident. I assumed that the Attachments tab on the AR Email Messages form would contain that, but I just tested several emails to my inbox and no attachments were in the attachments table. Sent txt, doc and pdf in several test and none show any attachments. No errors in the email logs. I know BMC has this setup with their support, so it's got to be feasible. Can anyone tell me what I'm doing wrong or where the attachments go. Non-template incoming email, and incoming mailbox is not setup to parse and execute as it is strictly setup for customer email responses. Thank you in advance! YHK _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ ********************************************************************** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
