The actual attachments are stored in an Email Attachment form and linked to the Email Message form by the Email Association form. You need to build workflow to collect the attachment from the Attachments form and move it into your Work Info record.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of YHK Sent: Wednesday, April 15, 2009 12:15 PM To: [email protected] Subject: Incoming Email Attachments Question (Non-template) ** Hello all, I'm trying to setup where a customer can email an incoming mailbox I have configured on our remedy system. ARS7.1p03. The emails are to be received and processed to update the work info for the appropriate Incident, which I have all working now. However, customer's are allowed to email attachments on any update to the Incident. I assumed that the Attachments tab on the AR Email Messages form would contain that, but I just tested several emails to my inbox and no attachments were in the attachments table. Sent txt, doc and pdf in several test and none show any attachments. No errors in the email logs. I know BMC has this setup with their support, so it's got to be feasible. Can anyone tell me what I'm doing wrong or where the attachments go. Non-template incoming email, and incoming mailbox is not setup to parse and execute as it is strictly setup for customer email responses. Thank you in advance! YHK _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
