Will do Tony, Thanks for your help and input! Also pinged my exchange admin on this as well. Just glad my email engine is processing attachments, was freaked out for alittle thinking this wasn't possible, except via templates:) Thanks again for your help! Cheers!
YHK On Wed, Apr 15, 2009 at 3:55 PM, Tony Worthington < [email protected]> wrote: > ** I'm no expert on mime encoding, but I suppose your email client might > be doing a multipart/mixed (inline) > > Open the .eml with a text editor and see what it contains - it will be the > message, or the message and the attachment encoded. Try switching to a > plain-text configuration (vs rich) and see if it makes a difference. Send > an email from Outlook Express and... :-) > > MIME-version: 1.0 > Content-type: multipart/mixed; boundary="frontier" > > This is a message with multiple parts in MIME format. > --frontier > Content-type: text/plain > > This is the body of the message. > --frontier > Content-type: application/octet-stream > Content-transfer-encoding: base64 > > PGh0bWw+CiAgPGhlYWQ+CiAgPC9oZWFkPgogIDxib2R5PgogICAgPHA+VGhpcyBpcyB0aGUg > Ym9keSBvZiB0aGUgbWVzc2FnZS48L3A+CiAgPC9ib2R5Pgo8L2h0bWw+Cg== > --frontier-- > > > From: YHK <[email protected]> To: [email protected] Date: 04/15/2009 > 02:50 PM Subject: Re: Incoming Email Attachments Question (Non-template) Sent > by: "Action Request System discussion list(ARSList)" <[email protected]> > ------------------------------ > > > > ** Tony, was trying from my outlook the whole time and noticed all my > incoming emails from my outlook had a single .eml attachment. For giggles, I > forwarded one of the emails to my gmail account that had a single .doc file. > Emailed it to the incoming mailbox in question and it DOES show the .doc > attachment. Now I need to figure out why that incoming mailbox is creating a > .eml file for my outlook emails.... > > On Wed, Apr 15, 2009 at 3:23 PM, Eli Schilling <* > [email protected]* <[email protected]>> wrote: > ** > The actual attachments are stored in an Email Attachment form and linked to > the Email Message form by the Email Association form. You need to build > workflow to collect the attachment from the Attachments form and move it > into your Work Info record. > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto:* > [email protected]* <[email protected]>] *On Behalf Of *YHK* > Sent:* Wednesday, April 15, 2009 12:15 PM* > To:* *[email protected]* <[email protected]> > * > Subject:* Incoming Email Attachments Question (Non-template) > > ** Hello all, > > > I'm trying to setup where a customer can email an incoming mailbox I have > configured on our remedy system. ARS7.1p03. The emails are to be received > and processed to update the work info for the appropriate Incident, which I > have all working now. However, customer's are allowed to email attachments > on any update to the Incident. I assumed that the Attachments tab on the AR > Email Messages form would contain that, but I just tested several emails to > my inbox and no attachments were in the attachments table. Sent txt, doc and > pdf in several test and none show any attachments. No errors in the email > logs. I know BMC has this setup with their support, so it's got to be > feasible. Can anyone tell me what I'm doing wrong or where the attachments > go. Non-template incoming email, and incoming mailbox is not setup to parse > and execute as it is strictly setup for customer email responses. > > Thank you in advance! > > YHK > _Platinum Sponsor: *[email protected]* > <[email protected]>ARSlist: "Where the Answers Are"_ > _Platinum Sponsor: *[email protected]* > <[email protected]>ARSlist: "Where the Answers Are"_ > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > ------------------------------ > CONFIDENTIALITY NOTICE: > This is a transmission from Kohl's Department Stores, Inc. > and may contain information which is confidential and proprietary. > If you are not the addressee, any disclosure, copying or distribution or > use of the contents of this message is expressly prohibited. > If you have received this transmission in error, please destroy it and > notify us immediately at 262-703-7000. > > CAUTION: > Internet and e-mail communications are Kohl's property and Kohl's reserves > the right to retrieve and read any message created, sent and received. > Kohl's reserves the right to monitor messages by authorized Kohl's > Associates at any time > without any further consent. > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
