It's hardcoded in an escalation. HPD:INC:AutoCloseResolved
From: Mark Lev <[email protected]> To: [email protected] Date: 04/16/2009 10:28 AM Subject: Incident Auto-Close # Days Config? Sent by: "Action Request System discussion list(ARSList)" <[email protected]> ** Any one know where the configuration field is to set the number of days to auto close an Incident? I see it's in Rules for Change, but cannot seem to find it in manuals or anywhere on any forms I looked at for Incident. I'm either staring right at it and don't see it, they've hidden much better in this version, or it is no longer a configurable Item... ARS 7.1 ITSM 7.0.3 Thanks, Mark _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ ********************************************************************** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
