Mark, FYI...
Default = 1296000 (15 days) 5 days = 432000 1 day = 86400 On Thu, Apr 16, 2009 at 11:31 AM, Tony Worthington < [email protected]> wrote: > ** It's hardcoded in an escalation. > > HPD:INC:AutoCloseResolved > > > > > From: Mark Lev <[email protected]> To: [email protected] > Date: 04/16/2009 10:28 AM Subject: Incident Auto-Close # Days Config? Sent > by: "Action Request System discussion list(ARSList)" <[email protected]> > ------------------------------ > > > > ** > > Any one know where the configuration field is to set the number of days to > auto close an Incident? I see it's in Rules for Change, but cannot seem to > find it in manuals or anywhere on any forms I looked at for Incident. > > I'm either staring right at it and don't see it, they've hidden much better > in this version, or it is no longer a configurable Item... > > ARS 7.1 > ITSM 7.0.3 > > Thanks, > Mark > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > ------------------------------ > CONFIDENTIALITY NOTICE: > This is a transmission from Kohl's Department Stores, Inc. > and may contain information which is confidential and proprietary. > If you are not the addressee, any disclosure, copying or distribution or > use of the contents of this message is expressly prohibited. > If you have received this transmission in error, please destroy it and > notify us immediately at 262-703-7000. > > CAUTION: > Internet and e-mail communications are Kohl's property and Kohl's reserves > the right to retrieve and read any message created, sent and received. > Kohl's reserves the right to monitor messages by authorized Kohl's > Associates at any time > without any further consent. > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
