Hello Listers, I'm currently working on trying to get tasks (TMS) automatically created within a Change Request (CRQ) using ITSM 7's Change Management / Task Management integration and was wondering if anyone had any tips or pointers regarding this.
I've read the ITSM 7 Architecture guide and the Task Management Admin guide and there's a notion about using Task Template Groups to fire off a set of Task Templates, but that appears to be a manual process? I also read something about the CAI (command automation interface) but couldn't find much about it. It doesn't look like the predefined task templates work like they used to in previous ITSM 5 versions where a field would trigger a set of filters to push into CHG:Task. I'm about to create some filters against the template form that perform this action. We also have the CHG:Change form automatically pushed via filters, followed by more filters that trigger the task template creation. I am able to handle the CHG:Change form using CHG:ChangeInterface_Create. Thanks in advance, Jon ITSM 7.0.3 p009 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
