You would be better off understanding the out of box way, rather than create or own way (IMHO). You attach Task or Task Group templates by specifying them in a Change Template. You can "automate" the attachment of a Change Template by shoving its Instance ID into the Template ID field of CHG:Infrastructure Change. This works through CHG:ChangeInterface_Create too.
The Task and Task Group templates let you define data the user selects (or is set through workflow) that can be passed along the Tasks and use to enable or bypas those so you can build complicated flows. You may not need something this complicated but if you try to do your own thing the OOB workflow is likely to give you headaches. Regards, Chuck Baldi On Tue, Apr 21, 2009 at 4:44 PM, Jon Chau <[email protected]> wrote: > ** Hello Listers, > > I'm currently working on trying to get tasks (TMS) automatically created > within a Change Request (CRQ) using ITSM 7's Change Management / Task > Management integration and was wondering if anyone had any tips or pointers > regarding this. > > I've read the ITSM 7 Architecture guide and the Task Management Admin guide > and there's a notion about using Task Template Groups to fire off a set of > Task Templates, but that appears to be a manual process? I also read > something about the CAI (command automation interface) but couldn't find > much about it. > > It doesn't look like the predefined task templates work like they used to > in previous ITSM 5 versions where a field would trigger a set of filters to > push into CHG:Task. I'm about to create some filters against the template > form that perform this action. We also have the CHG:Change form > automatically pushed via filters, followed by more filters that trigger the > task template creation. I am able to handle the CHG:Change form using > CHG:ChangeInterface_Create. > > Thanks in advance, > Jon > > ITSM 7.0.3 p009 > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
