I would take it up one level, actually. Since you appear to be creating standard types of change requests, why not create a change template, relate task templates to that change template, and proceed that way? Then you only have to figure out how to use the change template in your process, and the tasks are automatically created.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jon Chau Sent: Tuesday, April 21, 2009 3:45 PM To: [email protected] Subject: ITSM 7 Automatic Task Creation (TMS) ** Hello Listers, I'm currently working on trying to get tasks (TMS) automatically created within a Change Request (CRQ) using ITSM 7's Change Management / Task Management integration and was wondering if anyone had any tips or pointers regarding this. I've read the ITSM 7 Architecture guide and the Task Management Admin guide and there's a notion about using Task Template Groups to fire off a set of Task Templates, but that appears to be a manual process? I also read something about the CAI (command automation interface) but couldn't find much about it. It doesn't look like the predefined task templates work like they used to in previous ITSM 5 versions where a field would trigger a set of filters to push into CHG:Task. I'm about to create some filters against the template form that perform this action. We also have the CHG:Change form automatically pushed via filters, followed by more filters that trigger the task template creation. I am able to handle the CHG:Change form using CHG:ChangeInterface_Create. Thanks in advance, Jon ITSM 7.0.3 p009 _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
