Hi Cleber, Looks like at this point you need a network analyzer/sniffer to see the network traffic between the plug-in process and the remedy server process. Sorry I cannot be of more assistance, as I said, I did not get to the bottom of that issue when we ran into that problem... since disabling that feature worked for us too, I put that problem to rest.
good luck with your troubleshooting! Guillaume -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Souza, Cleber Sent: Wed 04/22/09 12:42 PM To: [email protected] Subject: Re: ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : BMC.FILTERAPI.NORM.ENGINE Hello Guillaume, Thanks very much for your response. This workaround did the trick, and it got rid of the error, although now I've been facing another plug-in error, when trying to load the Related Services function under Quick Links. The message looks close: ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : itsm75 (9556) : RPC: Miscellaneous tli error - System error (Connection refused) I can see that I have some serious problems with the plug-in piece here. I've checked all the plug-in paths from the ar.cfg file, and all looks fine. Also I'm able to load other server that use the Plugin Server, such as Server Information and Overview Console, so some of it is working. Any ideas will be appreciated. Thanks a lot, Cleber Souza From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Guillaume Rheault Sent: April-22-09 11:09 AM To: [email protected] Subject: Re: ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : BMC.FILTERAPI.NORM.ENGINE ** I ran into this problem too. I have not spent too much time getting to the root cause of this, but the quick workaround is to disable the inline normalization feature. In your ar.cfg file, change this parameter from: CMDB-Inline-Normalization: T to: CMDB-Inline-Normalization: F Then you need to restart your remedy server service. I don't know why this new CMDB 7.5 feature is enabled by default, it should be disabled by default. Seems to me BMC needs to address this in their next CMDB 7.5 patch or version installer, so that the CMDB-Inline-Normalization parameter is set to false by default. -Guillaume -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Souza, Cleber Sent: Wed 04/22/09 9:15 AM To: [email protected] Subject: ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : BMC.FILTERAPI.NORM.ENGINE Hello all, I'm building a new 7.5 Virtual Machine in my own notebook. After installing everything without problems, I started facing the following error message whenever I try to create a new asset or a new people record: ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : BMC.FILTERAPI.NORM.ENGINE ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : itsm75 (9555) : RPC: Miscellaneous tli error - System error (Connection refused) I did lots of debug myself, but I just can't get to the bottom of it. arplugin is running, and I don't think there's any ports blocked as this is a local Windows VM with little to no security around it. I also tried to change the port for this plug-in in the ar.cfg file. No luck. The plug-in log file, even when set to "all", doesn't show me anything interesting. I generated a log, in the server, for filter, api, thread and plug-in. It just shows the error and the filter that generates it. The filter generating the error is CMDB:Instance:InvokeCMDBEngine01, which makes the following $PROCESS$ call: $PROCESS$ Application-Invoke-External-Filter bmc.cmdb.cmdbEngine PHASE=1 CLIENTTYPE= $CLIENT-TYPE$ I'm not sure which plug-in is being called by this process, and I can't really verify what happens at this point, since the plug-in doesn't provide any feedback on the log file. Any help is really appreciated. AR Server 7.5 p001 CMDB 7.5 p001 IM/CM/AM/PM 7.5.01 SRM 2.2 SLM 7.1 p001 Thanks, Cleber Souza _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
