The 7.5 installer adds the aliases to the config file. You should only have to update the one port - I would just try using the one specified in those aliases: 9556.
Lyle From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Souza, Cleber Sent: Wednesday, April 22, 2009 2:44 PM To: [email protected] Subject: Re: ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : BMC.FILTERAPI.NORM.ENGINE ** Hey guys, I'm all for setting a port for the plugin, it that's the case. But then again there are several other aliases pointing to other ports (9555, 9999). That'd probably require me to change all of those ports I guess. As for the aliases, I did not add them. This is done by the 7.5 installer itself. I also didn't quite understand why there were there, since my idea is that the aliases are only required on the situations Danny has described. Regards, Cleber Souza From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Danny Kellett Sent: April-22-09 4:03 PM To: [email protected] Subject: Re: ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : BMC.FILTERAPI.NORM.ENGINE ** Agreed. Did you add those aliases? I don't see why you need them on a notebook. Aliases are only needed if you are using a server group or if you are running the plugin server on a different machine From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Lyle Taylor Sent: 22 April 2009 20:54 To: [email protected] Subject: Re: ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : BMC.FILTERAPI.NORM.ENGINE ** Try putting 9556 for the Plugin-Port parameter and then restart your server. Lyle From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Souza, Cleber Sent: Wednesday, April 22, 2009 1:50 PM To: [email protected] Subject: Re: ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : BMC.FILTERAPI.NORM.ENGINE ** Hello all, The server is a VM that I've built on my own notebook, therefore there are no ports blocked on it. There is no port configured for the plug-in itself: Plugin-Port: >From my ar cfg file I can see some plugins pointing to port 9556 as follows: Server-Plugin-Alias: AIS.FILTERAPI AIS.FILTERAPI itsm75:9556 Server-Plugin-Alias: BMC.ARDBC.ATRIUM.API BMC.ARDBC.ATRIUM.API itsm75:9556 Server-Plugin-Alias: DSM.FILTER DSM.FILTER itsm75:9556 No idea why these are not working. Cleber Souza From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Axton Sent: April-22-09 3:38 PM To: [email protected] Subject: Re: ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : BMC.FILTERAPI.NORM.ENGINE ** telnet will help if it is bound to a tcp, but not a udp. Axton On Wed, Apr 22, 2009 at 12:38 PM, Danny Kellett <[email protected]<mailto:[email protected]>> wrote: ** Can you telnet to itsm75 9556 from that box? This will verify its actually bound to that port number. If so then check you ar.cfg for Plugin-Port: 9556 or something like that Regards Danny From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Souza, Cleber Sent: 22 April 2009 17:43 To: [email protected]<mailto:[email protected]> Subject: Re: ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : BMC.FILTERAPI.NORM.ENGINE ** Hello Guillaume, Thanks very much for your response. This workaround did the trick, and it got rid of the error, although now I've been facing another plug-in error, when trying to load the Related Services function under Quick Links. The message looks close: ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : itsm75 (9556) : RPC: Miscellaneous tli error - System error (Connection refused) I can see that I have some serious problems with the plug-in piece here. I've checked all the plug-in paths from the ar.cfg file, and all looks fine. Also I'm able to load other server that use the Plugin Server, such as Server Information and Overview Console, so some of it is working. Any ideas will be appreciated. Thanks a lot, Cleber Souza From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Guillaume Rheault Sent: April-22-09 11:09 AM To: [email protected]<mailto:[email protected]> Subject: Re: ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : BMC.FILTERAPI.NORM.ENGINE ** I ran into this problem too. I have not spent too much time getting to the root cause of this, but the quick workaround is to disable the inline normalization feature. In your ar.cfg file, change this parameter from: CMDB-Inline-Normalization: T to: CMDB-Inline-Normalization: F Then you need to restart your remedy server service. I don't know why this new CMDB 7.5 feature is enabled by default, it should be disabled by default. Seems to me BMC needs to address this in their next CMDB 7.5 patch or version installer, so that the CMDB-Inline-Normalization parameter is set to false by default. -Guillaume -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Souza, Cleber Sent: Wed 04/22/09 9:15 AM To: [email protected]<mailto:[email protected]> Subject: ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : BMC.FILTERAPI.NORM.ENGINE Hello all, I'm building a new 7.5 Virtual Machine in my own notebook. After installing everything without problems, I started facing the following error message whenever I try to create a new asset or a new people record: ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : BMC.FILTERAPI.NORM.ENGINE ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : itsm75 (9555) : RPC: Miscellaneous tli error - System error (Connection refused) I did lots of debug myself, but I just can't get to the bottom of it. arplugin is running, and I don't think there's any ports blocked as this is a local Windows VM with little to no security around it. I also tried to change the port for this plug-in in the ar.cfg file. No luck. The plug-in log file, even when set to "all", doesn't show me anything interesting. I generated a log, in the server, for filter, api, thread and plug-in. It just shows the error and the filter that generates it. The filter generating the error is CMDB:Instance:InvokeCMDBEngine01, which makes the following $PROCESS$ call: $PROCESS$ Application-Invoke-External-Filter bmc.cmdb.cmdbEngine PHASE=1 CLIENTTYPE= $CLIENT-TYPE$ I'm not sure which plug-in is being called by this process, and I can't really verify what happens at this point, since the plug-in doesn't provide any feedback on the log file. Any help is really appreciated. AR Server 7.5 p001 CMDB 7.5 p001 IM/CM/AM/PM 7.5.01 SRM 2.2 SLM 7.1 p001 Thanks, Cleber Souza _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
