Our environment is configured just this way, and it still has the issue. The issue is that it takes the Default web path and adds more to the URL, including the AR server that the requested form is on. When it does that, it uses the fully qualified domain name of the alias rather than just the alias. For example, where you might want a URL like this to view a given incident:
http://remedy/arsys/shared/login.jsp?/arsys/servlet/ViewFormServlet?form=HPD%3aHelp+Desk&server=remedy&F1000000161=INC000000854911 You'll get something like this: http://remedy/arsys/shared/login.jsp?/arsys/servlet/ViewFormServlet?form=HPD%3aHelp+Desk&server=remedy.domain.com &F1000000161=INC000000854911 Then your midtier server will complain that it's not configured for server remedy.domain.com if you've only configured it to hit "remedy". In that case, you either need to configure your midtier to point to remedy.domain.com or modify the notifications with the "correct" server name in the URL. Lyle From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Drake,Dave Sent: Friday, April 24, 2009 8:15 AM To: [email protected] Subject: Re: Mid-tier links in EMail notifications ** This is accomplished through setting the Server Information in the Administrator client 1. Default web path: http://remedywebvip/arsys - A vip that ties our web servers together 2. Server alias: remedyappvip - We're in a hardware load balanced environment (vip), server group of 2 Note: In order for this to not break the server grouping, it is necessary to place a line in the ar.cfg for Server-Connect-Name - remedyappserver.domain.com. Must also delete the multilicense files on the servers thus modified prior to restarting them. This change will not take effect until the arservice is restarted. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of LJ Longwing Sent: Wednesday, April 22, 2009 9:23 AM To: [email protected] Subject: Re: Mid-tier links in EMail notifications ** ** The best I have been able to come up with is a filter that fires on submit to the messages form that looks for a specific string in the body and replaces it with what I want... ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Drake,Dave Sent: Tuesday, April 21, 2009 4:46 PM To: [email protected] Subject: Mid-tier links in EMail notifications ** Hi We changed some mid-tier settings today so that both of my mid-tier servers (they're in a group) point to a vip instead of to individual web servers. In so doing, I deleted the individually listed servers out of the server list. Everything looks good except for email notifications which still have the individual server in the URL. For the life of me, can't remember where that's configured, any pointers? Thanks! ARS 7.0.1 p007 (mid-tier same level), SQL2K5, Win2K3 servers Dave Drake - Remedy Administrator - Cerner Corporation - CernerWorks - 816-201-1823 - [email protected] - www.cerner.com<http://www.cerner.com> ________________________________ CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
