It sounds like an issue with the Remedy User client and how it was installed. Perhaps the Remedy ODBC driver was not installed correctly or was not registered properly.
Can the client reinstall the Remedy User client and see if it this problem then goes away? Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine Sent: Thursday, April 30, 2009 12:19 PM To: arslist@ARSLIST.ORG Subject: Reporting client error ** I have a user trying to use the out of box ITSM reporting console for 7.5 getting the following error: An error occurred while generating the Crystal report: 0x80047e5d - Failed to open the connection. - ODBC data source: AR System ODBC Data Source (ARERR 1904) Any ideas as to where to look? His account seems fine when I access reporting from my own machine. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ________________________________ Please consider the environment before printing this e-mail. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
