The tool is listed in your Start Menu -> "Settings" -> "Control Panel". In the Control Panel there should be an icon labeled "Administrative Tools". When you open your Administrative Tools window, there should be an icon labeled "Data Sources (ODBC)". Double click on that icon and that will open the ODBC Data Source Administrator application.
Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine Sent: Thursday, April 30, 2009 4:08 PM To: arslist@ARSLIST.ORG Subject: Re: Reporting client error ** Could you explain a bit better what you are referring to? What tab under what in what tool? --- On Thu, 4/30/09, Lammey, Peter A. <peter.a.lam...@espn.com> wrote: From: Lammey, Peter A. <peter.a.lam...@espn.com> Subject: Re: Reporting client error To: arslist@ARSLIST.ORG Date: Thursday, April 30, 2009, 1:19 PM ** I dont think removing the cache files (*.arv, *.arf) files will help. Did you check to see on the user has the user has the "AR System ODBC Data Source" listed in the ODBC Data Source Administrator under the User DSN tab? Also make sure that this user has the "AR System ODBC Driver" listed in the Drivers folder in this same window. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine Sent: Thursday, April 30, 2009 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Reporting client error ** Already tried that. I saw something on the web for this client error saying that sometimes it gets alleviated by deleting all the *.arf and *.arv files, so that's my next plan. --- On Thu, 4/30/09, Lammey, Peter A. <peter.a.lam...@espn.com> wrote: From: Lammey, Peter A. <peter.a.lam...@espn.com> Subject: Re: Reporting client error To: arslist@ARSLIST.ORG Date: Thursday, April 30, 2009, 12:23 PM ** It sounds like an issue with the Remedy User client and how it was installed. Perhaps the Remedy ODBC driver was not installed correctly or was not registered properly. Can the client reinstall the Remedy User client and see if it this problem then goes away? Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine Sent: Thursday, April 30, 2009 12:19 PM To: arslist@ARSLIST.ORG Subject: Reporting client error ** I have a user trying to use the out of box ITSM reporting console for 7.5 getting the following error: An error occurred while generating the Crystal report: 0x80047e5d - Failed to open the connection. - ODBC data source: AR System ODBC Data Source (ARERR 1904) Any ideas as to where to look? His account seems fine when I access reporting from my own machine. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ________________________________ Please consider the environment before printing this e-mail. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
