Also, the Windows OS needs to be 32-bit for the ODBC driver to function. Make sure they are not using 64-bit Vista or something.
Regards, Chuck Baldi On Thu, Apr 30, 2009 at 12:23 PM, Lammey, Peter A. <peter.a.lam...@espn.com>wrote: > ** It sounds like an issue with the Remedy User client and how it was > installed. > Perhaps the Remedy ODBC driver was not installed correctly or was not > registered properly. > > Can the client reinstall the Remedy User client and see if it this problem > then goes away? > > Thanks > Peter Lammey > ESPN IT Client Architecture and Automation > 860-766-4761 > > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Louise Van Hine > *Sent:* Thursday, April 30, 2009 12:19 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Reporting client error > > ** I have a user trying to use the out of box ITSM reporting > console for 7.5 getting the following error: > > *An error occurred while generating the Crystal report: 0x80047e5d - > Failed to open the connection. - ODBC data source: AR System ODBC Data > Source (ARERR 1904)* > > Any ideas as to where to look? His account seems fine when I access > reporting from my own machine. > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > ------------------------------ > Please consider the environment before printing this e-mail. > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
