It was the warning message to the User Preference form. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Walters, Mark Sent: Friday, May 01, 2009 12:58 PM To: [email protected] Subject: Re: User Cache not updating on User form changes Great - out of curiosity, what was the problem? Mark ________________________________ From: Action Request System discussion list(ARSList) [[email protected]] On Behalf Of Gary Dries [[email protected]] Sent: 01 May 2009 17:29 To: [email protected] Subject: Re: User Cache not updating on User form changes ** Solved, Thanks Mark for that input. I Like the easy fixes On Fri, May 1, 2009 at 10:26 AM, Walters, Mark <[email protected]<mailto:[email protected]>> wrote: ** Enable SQL logging and modify a user then check the logs - you should see an update to the User form T table followed by a select, delete and insert into the user_cache table for the modified user. Check to make sure the T table being updated in the one for the User form - have you perhaps copied the User form or created a join based on it? This can sometimes cause the server to get confused about which table to update. Also, do you get a message regarding an update of the user's preference record when modifying the User form? If so that may be the problem and you can fix it by changing the message type in the active link ARSystemUserPrefWarnMessage from WARN to NOTE. Mark From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Gary Dries Sent: 01 May 2009 16:16 To: [email protected]<mailto:[email protected]> Subject: User Cache not updating on User form changes ** All, Issue is that I have to run ARRELOAD any time any change is made to any user record or it will not take affect. This is new issue, just noticed it in the past 3 weeks. This is not the case when adding new user records, only modify. We rebooted our server for the first time in 800 days, hoping that something was just hung up, but that did not resolve the issue. Any Ideas? Environment 2 app servers clusterd 2 db servers clusterd OS Sun Solairs 5.9 ARS 7.0.1 patch 2 DB Oracle 10.2 64 bit -- Gary Dries OSSNMS / Sr. Remedy Developer T-Mobile USA Office (972) 464-3235 _Platinum Sponsor: [email protected]<mailto:[email protected]> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected]<mailto:[email protected]> ARSlist: "Where the Answers Are"_ -- Gary Dries OSSNMS / Sr. Remedy Developer T-Mobile USA Office (972) 464-3235 _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
