I would have your Vista users try the exact same actions using FireFox.
If your users are on Vista, then they likely have IE 7.0 installed as that is the default browser. IE 7.0 has given us some problems with some forms (although not SRMS). We enabled a workaround by going to FireFox while we research the issue. Note: IE 8.0 does not seem to have the same issues as IE 7.0. Paul -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Shafqat Ayaz Sent: Monday, May 11, 2009 10:03 PM To: [email protected] Subject: Repost:Strange Error Hi All We are getting a strange error only on some machines running Windows Vista. The error is as follows. ARERR[326]Required field cannot be set to a NULL value-SRM:WorkInfo:Work Info Type The issue is that it is occurring only on some machines and does not seem to be related to the User profile. The users can log in from a Windows XP machine and submit a ticket fine, but not from Vista machines. Have deleted all .arf and .arv files from the home directory, checked all permissions on directories on the machines, all are in order. checked the field on all the relevant forms, all are fine, the permissions are fine. If anyone has encountered this error or know what could be causing this, please help! Many thanks as usual in advance for any help/hints. ARS 7.01 ITSM 7.1 Patch 9 Oracle 10.2 Solaris Shafqat ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
