Hello All A colleague of mine solved the problem at last. the culprit was a filter on the form SRM:RequestInterface_Create
filter: SRM:SRI:CreateRequest_110_SetWorkInfoType this filter had the initial qualification of 'z1D_WorkInfoType' = "en" Since the users experiencing this problem were in Israel and their setting was "he" rather than "en", this filter was not firing and thus causing the Work Info Type field to be set to NULL. this filter as far as I am aware has been added in Patch 9 of ITSM. Many thanks for all of you who helped and pointed me in the right direction. Shafqat --- On Tue, 5/12/09, Nicky Madjarov <[email protected]> wrote: > From: Nicky Madjarov <[email protected]> > Subject: Re: Repost:Strange Error > To: [email protected] > Date: Tuesday, May 12, 2009, 1:35 PM > Shafqat, > > I will bear with those who adviced on generating client > side logs - I'd run > for all of them. Cleaning client cache is a first > "must do" step because > there has been problems related to it. There are too many > things that can > cause such an error, lack of permissions is one of them. > So, do the next > step and see what the log will point to. > > Regards, > > Nicky Madjarov > phone: 973-202-4278 > Find out how to bust your AR System performance @ > http://www.SpeedUpARS.com > ----- Original Message ----- > From: "Shafqat Ayaz" <[email protected]> > Newsgroups: public.remedy.arsystem.general > To: <[email protected]> > Sent: Tuesday, May 12, 2009 2:24 AM > Subject: Re: Repost:Strange Error > > > > Paul > > My apologies if I did not make it clear, this is > happening on the Windows > > User Tool and not the web. > > > > Nicky > > i have not only cleared all the files, the user was > made to delete all > > Remedy related directories( obviously not the program > files) apart from > > the arcmd directory and re-create them, no help. > > > > thanks > > > > shafqat > > > > > > --- On Tue, 5/12/09, Paul in Austin > <[email protected]> wrote: > > > >> From: Paul in Austin <[email protected]> > >> Subject: Re: Repost:Strange Error > >> To: [email protected] > >> Date: Tuesday, May 12, 2009, 5:08 AM > >> I would have your Vista users try the exact same > actions > >> using FireFox. > >> > >> > >> If your users are on Vista, then they likely have > IE 7.0 > >> installed as > >> that is the default browser. IE 7.0 has given us > some > >> problems with > >> some forms (although not SRMS). We enabled a > workaround by > >> going to > >> FireFox while we research the issue. Note: IE 8.0 > does not > >> seem to have > >> the same issues as IE 7.0. > >> > >> Paul > >> > >> > >> -----Original Message----- > >> From: Action Request System discussion > list(ARSList) > >> [mailto:[email protected]] On Behalf Of Shafqat > Ayaz > >> Sent: Monday, May 11, 2009 10:03 PM > >> To: [email protected] > >> Subject: Repost:Strange Error > >> > >> Hi All > >> We are getting a strange error only on some > machines > >> running Windows > >> Vista. The error is as follows. > >> > >> ARERR[326]Required field cannot be set to a NULL > >> value-SRM:WorkInfo:Work > >> Info Type > >> > >> The issue is that it is occurring only on some > machines and > >> does not > >> seem to be related to the User profile. The users > can log > >> in from a > >> Windows XP machine and submit a ticket fine, but > not from > >> Vista > >> machines. > >> Have deleted all .arf and .arv files from the home > >> directory, checked > >> all permissions on directories on the machines, > all are in > >> order. > >> checked the field on all the relevant forms, all > are fine, > >> the > >> permissions are fine. > >> > >> If anyone has encountered this error or know what > could be > >> causing this, > >> please help! > >> > >> Many thanks as usual in advance for any > help/hints. > >> > >> ARS 7.01 > >> ITSM 7.1 Patch 9 > >> Oracle 10.2 > >> Solaris > >> > >> Shafqat > >> > >> > >> > >> > >> > ________________________________________________________________________ > >> _______ > >> UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org > >> Platinum Sponsor:[email protected] ARSlist: > >> "Where the Answers > >> Are" > >> > >> > _______________________________________________________________________________ > >> UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org > >> Platinum Sponsor:[email protected] ARSlist: > >> "Where the Answers Are" > > > > > > > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org > > Platinum Sponsor:[email protected] ARSlist: > "Where the Answers Are" > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: > "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
