There is one filter that you have to remove both the URL and attachment from. Unfortunately, I forgot the name of the filter but I believe it originally got it from BMC's knowledgebase. I would try to do a search there first.
Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Julie L Kanakanui JLKANAKA Sent: Monday, June 15, 2009 2:47 PM To: [email protected] Subject: Remove url and attachment from out-of-box Notification Message (ITSM 7.1) ** Hello, We are trying to modify a couple of the out-of-box Customer notifications in Remedy Incident Management 7.1. We have found where to modify the email subject line and body message in SYS:Notification Messages, but are still looking for how to remove the url link that is included at the top of the received message as well as the attachment that is also included in the email. [attachment "ARNotification_581_NTS000000085114.ARTask"] For example, the Notification Message ID: NTM000000000208 with Notification Message tag: HPD-INC-CustomerReceiptConfirmation Any advice would be appreciated, Julie Kanakanui Remedy Administrator/Developer Information Technology Services University of North Carolina at Greensboro _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
