Users can access relevant parts of the console from the other ITSM consoles. For example, IM users looking at a CI can select 'Explore CI' to open the Atrium Explorer screen.
Giving users access to the console via their home page might not be necessary. However, a user with all ITSM permissions who does not have ARS Administrator permission will get an error if they try and copy the CI to their sandbox. This seems to be a permission bug that I'll raise with BMC at some point soon. ITSM 7.5 Patch 1 Cheers Peter > Yes, if you assign a group to the roll and then add that group to a > personâs User record, then they should have access to it. > > Lyle > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Begosh, Kevin > Sent: Monday, June 15, 2009 1:39 PM > To: [email protected] > Subject: Re: CMDB Console > > Well if I assign a group to that role when they should have the > permissions right? > > Kevin Begosh, RSP > Tech Ops > Enterprise Business Services > 301-791-3540 Phone > 410-422-3623 Cell > [email protected] > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Roger Justice > Sent: Monday, June 15, 2009 1:35 PM > To: [email protected] > Subject: Re: CMDB Console > > ** In the release you have only an ARS Administrator can see the CMDB > Console. > > > -----Original Message----- > From: Begosh, Kevin <[email protected]> > To: [email protected] > Sent: Mon, Jun 15, 2009 3:14 pm > Subject: Re: CMDB Console > ** > Yeah I was looking at that yesterday and saw the CMDB Console User and it > was not mapped to any group. I figured I would ask. Thanks. > > Kevin Begosh, RSP > Tech Ops > Enterprise Business Services > 301-791-3540 Phone > 410-422-3623 Cell > [email protected] > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]<mailto:[email protected]?>] On Behalf Of > Lyle Taylor > Sent: Monday, June 15, 2009 1:06 PM > To: [email protected]<mailto:[email protected]> > Subject: Re: CMDB Console > > ** > Unfortunately, I think BMC dropped the ball on this one. The CMDB is > supposed to be an integral part of the ITSM suite, but itâs still half > treated like a separate product that only got partly integrated with the > rest. > > The issue is that of the roles available in the application, only a subset > of them got mapped to permission groups that ITSM knows about. For > example, CMDB Data Viewer and CMDB Data Change (or something like that) > got mapped to Asset View and Asset User, etc. However, permissions that > control access to the various aspects of the Console wher e not mapped to > permission groups that you can work with on the People form. If you want > them to be visible, you need to map the corresponding roles in the CMDB > application to Remedy permission groups (you may need to create some new > ones) and then give those permissions to the users that need them. Unless > you configure the system so that these permissions appear in the People > form, youâll need to give those permissions to people in the User form. > > If I recall correctly, the CMDB documentation does discuss this, although > perhaps not very completely, so I would take a look there to see what > Roles are available to be mapped to Remedy permission groups. > > Hope this helps a little⦠> > Lyle > > From:20Action Request System discussion list(ARSList) > [mailto:[email protected]<mailto:[email protected]?>] On Behalf Of > Begosh, Kevin > Sent: Monday, June 15, 2009 12:59 PM > To: [email protected]<mailto:[email protected]> > Subject: CMDB Console > > ** > We are having issue with people being able to see the CMDB console link. > Has anyone had this issue before. I have worked with this one employee > and given her about every access and nothing works. Does anyone know what > group or permission is suppose to get that that access. The CMDB link on > the home page. > > AR Server 7.1 > CMDB 2.1 > > > > Kevin Begosh > 301-791-3540 Phone > 410-422-3623 Cell > [email protected] > > _Platinum Sponsor: > [email protected]<mailto:[email protected]> ARSlist: "Where > the Answers Are"_ > > > NOTICE: This email message is for the sole use of the intended > recipient(s) and may contain confidential and privileged information. Any > unauthorized review, use, disclosure or distribution is prohibited. If you > are not the intended recipient, please contact the sender by reply email > and destroy all copies of the original message. > _Platinum Sponsor: > [email protected]<mailto:[email protected]> ARSlist: "Where > the Answers Are"_ > _Platinum Sponsor: > [email protected]<mailto:[email protected]> ARSlist: "Where > the Answers Are"_ > > ________________________________ > A Good Credit Score is 700 or Above. 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