You need to modify the filter NTE:NTS:Email_200_SystemNT. Uncheck the checkboxes to include an attachment and link on the Notify action, and you should be good to go. Note that this will be a global change, though - it will affect all messages.
Lyle From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Julie L Kanakanui JLKANAKA Sent: Monday, June 15, 2009 1:47 PM To: [email protected] Subject: Remove url and attachment from out-of-box Notification Message (ITSM 7.1) ** Hello, We are trying to modify a couple of the out-of-box Customer notifications in Remedy Incident Management 7.1. We have found where to modify the email subject line and body message in SYS:Notification Messages, but are still looking for how to remove the url link that is included at the top of the received message as well as the attachment that is also included in the email. [attachment "ARNotification_581_NTS000000085114.ARTask"] For example, the Notification Message ID: NTM000000000208 with Notification Message tag: HPD-INC-CustomerReceiptConfirmation Any advice would be appreciated, Julie Kanakanui Remedy Administrator/Developer Information Technology Services University of North Carolina at Greensboro _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
