"There is no way to export bundled approval processes." Not true.
There is an easy way to automate both export and import of a bundled approval process, or anything else, for that matter. Meta-Update. With Meta-Update, Entry Ids do not have to be maintained across environments. If the export / import is a modification such as an enhancement or fix, rather than a new one, that is also no problem. With Meta-Update, you pass (say) the approval process name as an argument, and it follows the chains of selected records in the forms Axton delineated below, building a set of CSV files. Then, on an alternate server, it loads these CSV files looking up references such as Request Ids or Instance IDs etc, and adding or updating records. Someone like you Axton, who may be more familiar with the tables involved, and had a read through: www.softwaretoolhouse.com/products/SthMupd/Training/Meta-Update-Training-101 .pps, and some sample scripts, would be able to develop it in under a day. I would take some hours to derive the appropriate approval structures (going though client logs is a good way), and then automate it in a couple of hours or so. Then, anytime you needed an export or import, you would run a command with an Approval Process Name and a file set as arguments. This could easily be set up in an ARS control form. An offshore team automated a data transfer of Foundation, SLA, Assets -> CIs, Tickets, Changes from a heavily customised ITSM 5 to a less customised ITSM 7 on a customer by customer basis. 30 day trial licenses are free. See www.softwaretoolhouse.com for more information or contact me directly off-list to schedule a one hour presentation with your staff. Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329 GMT + 1 + [ DST ] Email: mailto:[email protected] Web: http://www.softwaretoolhouse.com A free notepad for Diary fields: http://www.softwaretoolhouse.com/downloads/DiaryFieldEditor.htm An ARS API scripting tool used for migrations, integrations, imports, reports, extracts, batch jobs: http://www.softwaretoolhouse.com/products/SthMupd -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Axton Sent: June 26, 2009 7:09 AM To: [email protected] Subject: Re: How to export data (PROCESSES) from BMC Remedy User tool There is no way to export bundled approval processes. You will need to go to the AP forms to export the necessary data: AP:Process Definition AP:Rule Definition AP:Notification AP:Alternate etc. I have found it best to maintain the entry ids between various servers when moving approval related data so that I can make changes in one environment then update data in other environments. I also prefer the arx format as it seems to handle things best when going from arserver to arserver. The import tool supports updating existing entries based on the entry id. Axton Grams On Fri, Jun 26, 2009 at 12:00 AM, RKVKRKVK<[email protected]> wrote: > Hi, > > Thank you very much to your reply. > > Actually what i am looking in BMC Remedy User is, There is a link > called "AP. Administratoin" after logging to the BMC Remedy User which > is used for to create approval processes. If we click on "AP. > Administration' link, then it will open a window and shows process, > rule, notification, role etc and with the help of this, i can able to > create a new process and i can able to create new rules like "IssueApproved, IssueCanceled, IssueError" and so on. > Once i created the process and rules, If i want to export these > processes, rules etc from BMC Remedy User, What are all the steps i need to perform. > > Best Regards, > Krishna B > > > > Carey Matthew Black wrote: >> >> Krishna, >> >> "PROCESSES" do not really mean anything in the language of the Action >> Request System (ARS). That name ("PROCESSES") may refer to some part >> of an application built on top of ARS, but you have not identified >> what application (or version of the application) you might be using. >> >> >> However, in general, if you "create it" with the Remedy User Tool, >> then it likely (not always) can be "exported" by doing one or more >> "report to file" operations against the form(s) that hold the data >> that the User Tool created. >> >> HTH. >> >> -- >> Carey Matthew Black >> BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request >> System(Remedy) >> >> Love, then teach >> Solution = People + Process + Tools >> Fast, Accurate, Cheap.... Pick two. >> >> >> >> On Thu, Jun 25, 2009 at 7:26 AM, RKVKRKVK<[email protected]> wrote: >>> Hi, >>> >>> I am able to export forms, active links, filters, escalations etc >>> from BMC Remedy Developer studio. >>> >>> But I am not able to export PROCESSES (which created using Remedy >>> User >>> tool) >>> from BMC Remedy User tool. I searched a lot to do this activity for >>> moving Development to Production environment. But i didn't get any >>> clue to do this. >>> If anyone knows how to export a PROCESSES, that would help me a lot. >>> >>> Please anyone look into this and give me the solution to achieve this. >>> >>> Best Regards, >>> Krishna B >> >> _____________________________________________________________________ >> __________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" >> >> > > -- > View this message in context: > http://www.nabble.com/How-to-export-data-%28PROCESSES%29-from-BMC-Reme > dy-User-tool-tp24201479p24214986.html > Sent from the ARS (Action Request System) mailing list archive at Nabble.com. > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
