When I've been involved in cases with this in the past we've done a couple of things... 1.) Lock down the MT box so no connections inside the firewall can be made except to the AR Server. If you need a mid-tier for your internal users get a different one (or loop people out and back in the firewall). 2.) I've had issues with the style sheets not working correctly for the MT over the internet but I am pretty sure that was all 6.3. Not sure about 7.x
William Rentfrow Principal Consultant, StrataCom Inc. [email protected] O 715-592-5185 C 715-410-8056 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tanner, Doug Sent: Friday, June 26, 2009 8:45 AM To: [email protected] Subject: Exposing Remedy (Mid-Tier) on the Internet ** ** I am getting ready to meet with the Security and Network teams, as we want to configure Remedy Mid-Tier to be on the internet. I am interested in some past experiences, proper configuration, gotcha's that will satisfy Security, Network and Remedy administration. Background/Configuration 1. Remedy Mid-Tier 7.1 Patch 7 2. IIS (6) 3. New Atlanta Servlet 5.0 (Patch 6) 4. Have registered address https:// 5. Have appropriate certificates Would someone like to share? Thanks in advance, Doug Doug Tanner Compass Group, The Americas Manager, Enterprise Workflow Remedy Skilled Professional (RSP) Office (704) 328-3178 Cell (980) 230-8563 [email protected] <mailto:[email protected]> DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
<<image001.gif>>
