----- Original Message -----
From: Dennis Ruble
Newsgroups: public.remedy.arsystem.general
To: [email protected]
Sent: Monday, June 29, 2009 12:18 PM
Subject: Re: History of AR System
**
The company sent me to AR Admin class for AR System version 2.0(sorry, I
don't remember the year). 2.1 AR System and Helpdesk Template 1.0 was released
shortly after I got back from training. We rejected the 1.0 template and wrote
our own app on 2.1, switching to ITSM when the 3.0 suite came out. I haven't
been to any training since 2.0. I think the formal Admin class was a good one
to get introduced. It hasn't been at all bad adding to it over the years
without further formal training.
Regards,
Dennis Ruble
Benedetto Cantatore <[email protected]>
Sent by: "Action Request System discussion list(ARSList)"
<[email protected]>
06/29/2009 12:35 PM Please respond to
[email protected]
To [email protected]
cc
Subject Re: History of AR System
**
Back in 97, I sat down with the Remedy manual, read it cover to cover and was
a Remedy administrator. There were only two apps (I think); Helpdesk and
Asset. Today, I looking at all the manuals if you have the whole ITSM suite, I
no longer think that's possible. I'm curious, how many folks started Remedy by
just reading the docs, or did most people go out and get formal training.
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701
>>> [email protected] 06/29/09 10:56 AM >>>
** I began working with the point release of 2.1 late in 1994 or early 1995
when I was at Winstar, a gone-broke telecommunications company. I wrote the
help-desk app for the network ops center, as well as configuration forms,
certification forms, lots of stuff. Back then it was a good front-end for a
database. We worked with voice communications, so the FCC required a lot of
auditing, all of which had to be written.
I got into Remedy as a C programmer who didn't have a project at the moment.
I was horrified to find no Else statements built into the system. I can't
remember when that came along, but it was quite an advance in programming. We
worked with HP-UX and an early version of Oracle. Installation of just about
anything was a bear, but once all the ducks were lined up it went well.
Ever since then I've worked with the ARS. Now it's quite sophisticated in
comparison with the old days.
On Sun, Jun 28, 2009 at 4:39 PM, Daniel Bloom <[email protected]> wrote:
From a bit of googling .....
Remedy Corp.
The Company was incorporated on November 20, 1990 in Delaware
Headquarters Mountain View, California, USA
Key people Larry Garlick, Founder & CEO
Dave Mahler, VP Marketing
Doug Mueller, Chief Architect
Version 1.0 ?
Version 1.1 Approx. Nov 1992 still looking for confirmation
Version 2.0 was May 19, 1995
Version 4.0 was Jan 27, 1999
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