I read the books, completed a project and then went to one formal training class before realizing I already had the skills they covered. My first work was on 3.0, but I think 3.2 was out before I made it to class.
It wasn't all that hard to do that back then. ITSM is understandably more complex and ITIL requires a bit more brain sweat to make sure we get it right. 8) -al On Mon, Jun 29, 2009 at 10:35 AM, Benedetto Cantatore<[email protected]> wrote: > ** > Back in 97, I sat down with the Remedy manual, read it cover to cover and > was a Remedy administrator. There were only two apps (I think); Helpdesk > and Asset. Today, I looking at all the manuals if you have the whole ITSM > suite, I no longer think that's possible. I'm curious, how many folks > started Remedy by just reading the docs, or did most people go out and get > formal training. > > Ben Cantatore > Remedy Manager > (914) 457-6209 > > Emerging Health IT > 3 Odell Plaza > Yonkers, New York 10701 > > >>>> [email protected] 06/29/09 10:56 AM >>> > ** I began working with the point release of 2.1 late in 1994 or early 1995 > when I was at Winstar, a gone-broke telecommunications company. I wrote the > help-desk app for the network ops center, as well as configuration forms, > certification forms, lots of stuff. Back then it was a good front-end for a > database. We worked with voice communications, so the FCC required a lot of > auditing, all of which had to be written. > > I got into Remedy as a C programmer who didn't have a project at the moment. > I was horrified to find no Else statements built into the system. I can't > remember when that came along, but it was quite an advance in programming. > We worked with HP-UX and an early version of Oracle. Installation of just > about anything was a bear, but once all the ducks were lined up it went > well. > > Ever since then I've worked with the ARS. Now it's quite sophisticated in > comparison with the old days. > > On Sun, Jun 28, 2009 at 4:39 PM, Daniel Bloom <[email protected]> > wrote: >> >> From a bit of googling ..... >> >> >> Remedy Corp. >> The Company was incorporated on November 20, 1990 in Delaware >> Headquarters Mountain View, California, USA >> Key people Larry Garlick, Founder & CEO >> Dave Mahler, VP Marketing >> Doug Mueller, Chief Architect >> Version 1.0 ? >> Version 1.1 Approx. Nov 1992 still looking for confirmation >> Version 2.0 was May 19, 1995 >> Version 4.0 was Jan 27, 1999 >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers >> Are"_ > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ -- -al _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
