Frank,

I didn't remember the name until you mentioned Barry, but I do remember the pointing devices. Palm Trees! Swordfish! Tiki Heads and various other plastic swizzle sticks laid on the film sheets on those hot old projectors.

Hmmm. Not so old, really. This whole shootin' match is still a teenager.

Now you've done it. I am meandering off on one of those "I've forgotten more about ARSystem than I ever knew I knew" moments. I shouldn't read the list while actually trying to work. But actually getting something done it work is very difficult without reading ARSLIST ;-)

Doug



On Jun 30, 2009, at 6:38 AM, Frank, Gordon M. (CMS/CTR) wrote:

I'm going to take you all way back.

Who remembers Barry Schnell? He was the only instructor when I started into Remedy Development.

Does anyone remember his unique way of presenting viewgraphs (that's right, Powerpoint was not invented yet)? Hint: It has to do with a unique pointing or "drinking" device.

Gordon M. Frank
Remedy Skilled Professional
ITIL V3 Certified
Lockheed Martin


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected] ] On Behalf Of Jarl Grøneng
Sent: Monday, June 29, 2009 2:53 PM
To: [email protected]
Subject: Re: History of AR System

That explain a lot! (just a joke) Really like the DIY :-)

The best ever training class I attend was the optimize and
troubleshooting class with Lincoln Bowser! Never forget that class!!!


Regards,
Jarl

2009/6/29 Axton <[email protected]>:
** I started that way back in '99; I still don't have any formal training...

Axton Grams

The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software,
Inc.

On Mon, Jun 29, 2009 at 12:35 PM, Benedetto Cantatore
<[email protected]> wrote:

**
Back in 97, I sat down with the Remedy manual, read it cover to cover and was a Remedy administrator. There were only two apps (I think); Helpdesk and Asset. Today, I looking at all the manuals if you have the whole ITSM suite, I no longer think that's possible. I'm curious, how many folks started Remedy by just reading the docs, or did most people go out and get
formal training.

Ben Cantatore
Remedy Manager
(914) 457-6209

Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


[email protected] 06/29/09 10:56 AM >>>
** I began working with the point release of 2.1 late in 1994 or early 1995 when I was at Winstar, a gone-broke telecommunications company. I wrote the help-desk app for the network ops center, as well as configuration forms, certification forms, lots of stuff. Back then it was a good front-end for a database. We worked with voice communications, so the FCC required a
lot of auditing, all of which had to be written.

I got into Remedy as a C programmer who didn't have a project at the
moment. I was horrified to find no Else statements built into the system. I
can't remember when that came along, but it was quite an advance in
programming. We worked with HP-UX and an early version of Oracle.
Installation of just about anything was a bear, but once all the ducks were
lined up it went well.

Ever since then I've worked with the ARS. Now it's quite sophisticated in
comparison with the old days.

On Sun, Jun 28, 2009 at 4:39 PM, Daniel Bloom <[email protected] >
wrote:

From a bit of googling .....


Remedy Corp.
The Company was incorporated on November 20, 1990 in Delaware
Headquarters Mountain View, California, USA
Key people Larry Garlick, Founder & CEO
Dave Mahler, VP Marketing
Doug Mueller, Chief Architect
Version 1.0 ?
Version 1.1 Approx. Nov 1992 still looking for confirmation
Version 2.0 was May 19, 1995
Version 4.0 was Jan 27, 1999


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Doug

--
Doug Blair
[email protected]
+1 224-558-5462

200 North Arlington Heights Road
Arlington Heights, Illinois 60004



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