Back in 96 I remember trying to build some item and then calling Remedy support. The engineer I got on the phone worked with me for many hours to build that item (as the people who know me know I like to push things to the breaking point).
When I joined Remedy in 2000 (after being a customer since 1996), one of the support engineers gave me a box of printouts of my issues. They also took me out to lunch as a team. One other item when you joined the company a week before your first day on the job you got a box of gifts. There was candy and bubbles, some hot nuts and other fun items. Also in that box was a cd. The cd talked about the goal of Remedy. Also I did a Google search and found this" At Remedy Corp., a software company based in Mountain View, fun is practically an art form. Managers have been known to put on hula skirts and sumo wrestling suits……” http://books.google.com/books?id=re4sb_7qjMYC&pg=PA247&lpg=PA247&dq=remedy+corp&source=bl&ots=t9JZ8lPkKz&sig=2bzDaw4bXBVvsiNHJf29CAt6Bhc&hl=en&ei=zGlJSpS3CMWntgeMuei8Ag&sa=X&oi=book_result&ct=result&resnum=6 Remedy was a great company to work for and I must have 20+ shirts with the Remedy logo on them and maybe 6 or 7 with BMC. I even have 3 RAC shits. When BMC acquired Remedy (at least for the 3 years I was there) the fun stayed As far as my 3.0 docs, my wife made me clean up the basement a year ago and everything from 3.2 to 6.3 were sent to the dump (only my electronic copies starting at 4.0 I was allowed to keep). Peregrine management has helped me work towards my degree (I use them as how not to do things, how to cheat and lie), also they let me go in 2002. I hired on to BMC in 2003 and worked with them until 2006 (the release of ITSM 7) and I saw that they somewhat understood Remedy. I would like to have seen Remedy stay Remedy, but from my view the BMC deal was a great move. I would like to buy a drink for the person at BMC who thought up that deal. My 2 cents, Howard On Mon, Jun 29, 2009 at 5:27 PM, PRUITT, CHRISTOPHER < [email protected]> wrote: > ** > > I started back in May 1995 and learned it by reading the manual and jumping > in with both feet. There were no training classes in those days. > > > > *Christopher Pruitt* > Consultant Specialist > *EDS,* an HP Company > mailto:* **[email protected]* > > We deliver on our commitments > so you can deliver on yours. > > *Confidentiality Notice:* This message and any files transmitted with it > are intended for the sole use of the entity or individual to whom it is > addressed, and may contain information that is confidential, privileged, and > exempt from disclosure under applicable law. If you are not the intended > addressee for this e-mail, you are hereby notified that any copying, > distribution, or dissemination of this e-mail is strictly prohibited. If you > have received this e-mail in error, please immediately destroy, erase, or > discard this message. Please notify the sender immediately by return e-mail > if you have received this e-mail by mistake. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Axton > *Sent:* Monday, June 29, 2009 12:40 PM > *To:* [email protected] > *Subject:* Re: History of AR System > > > > ** I started that way back in '99; I still don't have any formal > training... > > > Axton Grams > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > On Mon, Jun 29, 2009 at 12:35 PM, Benedetto Cantatore < > [email protected]> wrote: > > ** > > Back in 97, I sat down with the Remedy manual, read it cover to cover and > was a Remedy administrator. There were only two apps (I think); Helpdesk > and Asset. Today, I looking at all the manuals if you have the whole ITSM > suite, I no longer think that's possible. I'm curious, how many folks > started Remedy by just reading the docs, or did most people go out and get > formal training. > > > > Ben Cantatore > Remedy Manager > (914) 457-6209 > > > > Emerging Health IT > 3 Odell Plaza > Yonkers, New York 10701 > > > >>> [email protected] 06/29/09 10:56 AM >>> > > ** I began working with the point release of 2.1 late in 1994 or early 1995 > when I was at Winstar, a gone-broke telecommunications company. I wrote the > help-desk app for the network ops center, as well as configuration forms, > certification forms, lots of stuff. Back then it was a good front-end for a > database. We worked with voice communications, so the FCC required a lot of > auditing, all of which had to be written. > > I got into Remedy as a C programmer who didn't have a project at the > moment. I was horrified to find no Else statements built into the system. I > can't remember when that came along, but it was quite an advance in > programming. We worked with HP-UX and an early version of Oracle. > Installation of just about anything was a bear, but once all the ducks were > lined up it went well. > > Ever since then I've worked with the ARS. Now it's quite sophisticated in > comparison with the old days. > > On Sun, Jun 28, 2009 at 4:39 PM, Daniel Bloom <[email protected]> > wrote: > > From a bit of googling ..... > > > Remedy Corp. > The Company was incorporated on November 20, 1990 in Delaware > Headquarters Mountain View, California, USA > Key people Larry Garlick, Founder & CEO > Dave Mahler, VP Marketing > Doug Mueller, Chief Architect > Version 1.0 ? > Version 1.1 Approx. Nov 1992 still looking for confirmation > Version 2.0 was May 19, 1995 > Version 4.0 was Jan 27, 1999 > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [email protected] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
