You are welcome.. That is exactly what Remedy support told me.. that if I do not have ITSM 7.5, patch 3 for SRM is not for me.. It must be the answer to your problem too if you do not have ITSM 7.5..
Joe ________________________________ From: Howard Richter <[email protected]> To: [email protected] Sent: Sunday, July 12, 2009 9:53:19 PM Subject: Re: SRM on 7.5 ** That might be the key, I found one item on the BMC site that stated that patch 3 of SRM must be installed with ITSM 7.5 (incident/change/problem). I wonder if anyone from BMC tested out that configuration? I installed SRM 2.2 and then tried patch 3, that hung. Then I tried patch 1, it looked like it worked (no errors in the logs), but the system says SRM no patch. I tried patch 2, but that hung as well. Tomorrow I will see what BMC says, should be a fun day. Thanks again, Howard On Sun, Jul 12, 2009 at 9:07 PM, Joe DeSouza <[email protected]> wrote: ** >I didn't have any of Problem Change or Incident, but had ITSP 4.0 and SRM 2.2 >on ARS 7.5 with SRM working as a standalone so far (no integrations with ITSP >as yet). I didn't have any problems except for patch 3 (which basically >fixes stuff with ITSM anyways) which was looking for ITSM and not finding it >and hence I had a problem with installing Patch 3. Remedy support told me that >since I wasn't using ITSM I didn't need patch 3 anyways so do not install it >was my solution I got from them. > >What patch of SRM were you trying to install? I didn't have any problems with >1 and 2 of SRM 2.2 with ITSP 4.x > >Joe > > > ________________________________ From: Howard Richter <[email protected]> >To: [email protected] >Sent: Sunday, July 12, 2009 8:55:37 PM > >Subject: Re: SRM on 7.5 > > >** >Joe, > >7.5 (Incident/Problem/Change) with version 2.2 SRM. > >What order did you install it? > >I did Incident/Problem/Change first (applied all patches) then tried SRM. I >got SRM to install, but when I try to run the patches, the patch just hangs. > >Also I cannot get the SRM connector to connect to Incident. > >Howard > > >On Sun, Jul 12, 2009 at 8:10 PM, Joe DeSouza <[email protected]> wrote: > >** >>I had it working on LINUX not too long ago.. what are you guys having >>problems with? >> >>Joe >> >> >> ________________________________ From: Howard Richter <[email protected]> >>To: [email protected] >>Sent: Friday, July 10, 2009 5:26:23 PM >>Subject: Re: SRM on 7.5 >> >>** >>I got it installed, but not the can not get the patches to install. Also I am >>not sure any of the integrations worked as well. >> >>Monday will be my day to open that ticket with BMC. >> >>Thanks, >> >>Howard >> >> >>On Fri, Jul 10, 2009 at 5:07 PM, Lyle Taylor <[email protected]> wrote: >> >>** >>>If you manage to get this to work, let me know how you did it. I fought >>>this for well over a month with no success, even with BMC’s help. Although, >>>to be fair I have to say that I stopped trying before BMC could help me come >>>to a solution, so I don’t want to imply that they were unable to help me >>>solve the problem. >>> >>>Actually, I did get the installer to run, but once I restarted the AR server >>>after the install, I got all kinds of errors, and the server was unusable >>>after that. I had to restore the database from backup after every time that >>>I tried. >>> >>>Lyle >>> >>>From:Action Request System discussion list(ARSList) >>>[mailto:[email protected]] On Behalf Of Howard Richter >>>Sent: Friday, July 10, 2009 2:55 PM >>>To: [email protected] >>>Subject: SRM on 7.5 >>> >>>** >>>Good Friday afternoon all, >>> >>>Is there some strange step that is needed to install SRM on a new install of >>>7.5? >>> >>>I have been fighting this all day. >>> >>>Thanks and have a great weekend, >>> >>>Howard >>> >>> >>>-- >>>Howard Richter >>>Red Hat Certified Technician >>>CompTIA Linux+ Certified >>>ITIL Foundation Certified >>>E-Mail = [email protected] >>>LinkedIn Profile = http://www.linkedin.com/in/hbr4270 >>>_Platinum Sponsor: [email protected] ARSlist: "Where the Answers >>>Are"_ >>> >>> >>>NOTICE: This email message is for the sole use of the intended recipient(s) >>>and may contain confidential and privileged information. Any unauthorized >>>review, use, disclosure or distribution is prohibited. If you are not the >>>intended recipient, please contact the sender by reply email and destroy all >>>copies of the original message._Platinum Sponsor: [email protected] >>>ARSlist: "Where the Answers Are"_ >> >> >>-- >>Howard Richter >>Red Hat Certified Technician >>CompTIA Linux+ Certified >>ITIL Foundation Certified >>E-Mail = [email protected] >>LinkedIn Profile = http://www.linkedin.com/in/hbr4270 >> >>_Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ > > >-- >Howard Richter >Red Hat Certified Technician >CompTIA Linux+ Certified >ITIL Foundation Certified >E-Mail = [email protected] >LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > >_Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [email protected] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
