The even more fun part would be when (and if) patch 4 is released AND if it is cumulative (which would mean it would include Patch 3).. And if patch 4 fixes SRM and includes Patch 3.. So you would need Patch 4 BUT it may have installation issues cause Patch 3 may not install depending on how smart the installer is..
Joe ________________________________ From: Howard Richter <[email protected]> To: [email protected] Sent: Sunday, July 12, 2009 11:26:52 PM Subject: Re: SRM on 7.5 ** Joe, The fun part is if you need patch 3, how do you install it? Thanks again, Howard On Sun, Jul 12, 2009 at 9:58 PM, Joe DeSouza <[email protected]> wrote: ** >You are welcome.. > >That is exactly what Remedy support told me.. that if I do not have ITSM 7.5, >patch 3 for SRM is not for me.. It must be the answer to your problem too if >you do not have ITSM 7.5.. > >Joe > > > > ________________________________ From: Howard Richter <[email protected]> >To: [email protected] >Sent: Sunday, July 12, 2009 9:53:19 PM > >Subject: Re: SRM on 7.5 > > >** >That might be the key, I found one item on the BMC site that stated that patch >3 of SRM must be installed with ITSM 7.5 (incident/change/problem). > >I wonder if anyone from BMC tested out that configuration? > >I installed SRM 2.2 and then tried patch 3, that hung. > >Then I tried patch 1, it looked like it worked (no errors in the logs), but >the system says SRM no patch. I tried patch 2, but that hung as well. > >Tomorrow I will see what BMC says, should be a fun day. > >Thanks again, > >Howard > > > > >On Sun, Jul 12, 2009 at 9:07 PM, Joe DeSouza <[email protected]> wrote: > >** >>I didn't have any of Problem Change or Incident, but had ITSP 4.0 and SRM 2.2 >>on ARS 7.5 with SRM working as a standalone so far (no integrations with ITSP >>as yet). I didn't have any problems except for patch 3 (which basically >>fixes stuff with ITSM anyways) which was looking for ITSM and not finding it >>and hence I had a problem with installing Patch 3. Remedy support told me >>that since I wasn't using ITSM I didn't need patch 3 anyways so do not >>install it was my solution I got from them. >> >>What patch of SRM were you trying to install? I didn't have any problems with >>1 and 2 of SRM 2.2 with ITSP 4.x >> >>Joe >> >> >> ________________________________ From: Howard Richter <[email protected]> >>To: [email protected] >>Sent: Sunday, July 12, 2009 8:55:37 PM >> >>Subject: Re: SRM on 7.5 >> >> >>** >>Joe, >> >>7.5 (Incident/Problem/Change) with version 2.2 SRM. >> >>What order did you install it? >> >>I did Incident/Problem/Change first (applied all patches) then tried SRM. I >>got SRM to install, but when I try to run the patches, the patch just hangs. >> >>Also I cannot get the SRM connector to connect to Incident. >> >>Howard >> >> >>On Sun, Jul 12, 2009 at 8:10 PM, Joe DeSouza <[email protected]> wrote: >> >>** >>>I had it working on LINUX not too long ago.. what are you guys having >>>problems with? >>> >>>Joe >>> >>> >>> ________________________________ From: Howard Richter <[email protected]> >>>To: [email protected] >>>Sent: Friday, July 10, 2009 5:26:23 PM >>>Subject: Re: SRM on 7.5 >>> >>>** >>>I got it installed, but not the can not get the patches to install. Also I >>>am not sure any of the integrations worked as well. >>> >>>Monday will be my day to open that ticket with BMC. >>> >>>Thanks, >>> >>>Howard >>> >>> >>>On Fri, Jul 10, 2009 at 5:07 PM, Lyle Taylor <[email protected]> wrote: >>> >>>** >>>>If you manage to get this to work, let me know how you did it. I fought >>>>this for well over a month with no success, even with BMC’s help. >>>>Although, to be fair I have to say that I stopped trying before BMC could >>>>help me come to a solution, so I don’t want to imply that they were unable >>>>to help me solve the problem. >>>> >>>>Actually, I did get the installer to run, but once I restarted the AR >>>>server after the install, I got all kinds of errors, and the server was >>>>unusable after that. I had to restore the database from backup after every >>>>time that I tried. >>>> >>>>Lyle >>>> >>>>From:Action Request System discussion list(ARSList) >>>>[mailto:[email protected]] On Behalf Of Howard Richter >>>>Sent: Friday, July 10, 2009 2:55 PM >>>>To: [email protected] >>>>Subject: SRM on 7.5 >>>> >>>>** >>>>Good Friday afternoon all, >>>> >>>>Is there some strange step that is needed to install SRM on a new install >>>>of 7.5? >>>> >>>>I have been fighting this all day. >>>> >>>>Thanks and have a great weekend, >>>> >>>>Howard >>>> >>>> >>>>-- >>>>Howard Richter >>>>Red Hat Certified Technician >>>>CompTIA Linux+ Certified >>>>ITIL Foundation Certified >>>>E-Mail = [email protected] >>>>LinkedIn Profile = http://www.linkedin.com/in/hbr4270 >>>>_Platinum Sponsor: [email protected] ARSlist: "Where the Answers >>>>Are"_ >>>> >>>> >>>>NOTICE: This email message is for the sole use of the intended recipient(s) >>>>and may contain confidential and privileged information. Any unauthorized >>>>review, use, disclosure or distribution is prohibited. If you are not the >>>>intended recipient, please contact the sender by reply email and destroy >>>>all copies of the original message._Platinum Sponsor: >>>>[email protected] ARSlist: "Where the Answers Are"_ >>> >>> >>>-- >>>Howard Richter >>>Red Hat Certified Technician >>>CompTIA Linux+ Certified >>>ITIL Foundation Certified >>>E-Mail = [email protected] >>>LinkedIn Profile = http://www.linkedin.com/in/hbr4270 >>> >>>_Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ >> >> >>-- >>Howard Richter >>Red Hat Certified Technician >>CompTIA Linux+ Certified >>ITIL Foundation Certified >>E-Mail = [email protected] >>LinkedIn Profile = http://www.linkedin.com/in/hbr4270 >> >>_Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ > > >-- >Howard Richter >Red Hat Certified Technician >CompTIA Linux+ Certified >ITIL Foundation Certified >E-Mail = [email protected] >LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > >_Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [email protected] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
