Joe, The fun part is if you need patch 3, how do you install it?
Thanks again, Howard On Sun, Jul 12, 2009 at 9:58 PM, Joe DeSouza <joe_rem...@yahoo.com> wrote: > ** > You are welcome.. > > That is exactly what Remedy support told me.. that if I do not have ITSM > 7.5, patch 3 for SRM is not for me.. It must be the answer to your problem > too if you do not have ITSM 7.5.. > > Joe > > ------------------------------ > *From:* Howard Richter <hbr4...@gmail.com> > *To:* arslist@ARSLIST.ORG > *Sent:* Sunday, July 12, 2009 9:53:19 PM > > *Subject:* Re: SRM on 7.5 > > ** That might be the key, I found one item on the BMC site that stated > that patch 3 of SRM must be installed with ITSM 7.5 > (incident/change/problem). > > I wonder if anyone from BMC tested out that configuration? > > I installed SRM 2.2 and then tried patch 3, that hung. > > Then I tried patch 1, it looked like it worked (no errors in the logs), but > the system says SRM no patch. I tried patch 2, but that hung as well. > > Tomorrow I will see what BMC says, should be a fun day. > > Thanks again, > > Howard > > > > > On Sun, Jul 12, 2009 at 9:07 PM, Joe DeSouza <joe_rem...@yahoo.com> wrote: > >> ** >> I didn't have any of Problem Change or Incident, but had ITSP 4.0 and SRM >> 2.2 on ARS 7.5 with SRM working as a standalone so far (no integrations with >> ITSP as yet). I didn't have any problems except for patch 3 (which basically >> fixes stuff with ITSM anyways) which was looking for ITSM and not finding it >> and hence I had a problem with installing Patch 3. Remedy support told me >> that since I wasn't using ITSM I didn't need patch 3 anyways so do not >> install it was my solution I got from them. >> >> What patch of SRM were you trying to install? I didn't have any problems >> with 1 and 2 of SRM 2.2 with ITSP 4.x >> >> Joe >> >> ------------------------------ >> *From:* Howard Richter <hbr4...@gmail.com> >> *To:* arslist@ARSLIST.ORG >> *Sent:* Sunday, July 12, 2009 8:55:37 PM >> >> *Subject:* Re: SRM on 7.5 >> >> ** Joe, >> >> 7.5 (Incident/Problem/Change) with version 2.2 SRM. >> >> What order did you install it? >> >> I did Incident/Problem/Change first (applied all patches) then tried SRM. >> I got SRM to install, but when I try to run the patches, the patch just >> hangs. >> >> Also I cannot get the SRM connector to connect to Incident. >> >> Howard >> >> On Sun, Jul 12, 2009 at 8:10 PM, Joe DeSouza <joe_rem...@yahoo.com>wrote: >> >>> ** >>> I had it working on LINUX not too long ago.. what are you guys having >>> problems with? >>> >>> Joe >>> >>> ------------------------------ >>> *From:* Howard Richter <hbr4...@gmail.com> >>> *To:* arslist@ARSLIST.ORG >>> *Sent:* Friday, July 10, 2009 5:26:23 PM >>> *Subject:* Re: SRM on 7.5 >>> >>> ** >>> I got it installed, but not the can not get the patches to install. >>> Also I am not sure any of the integrations worked as well. >>> >>> Monday will be my day to open that ticket with BMC. >>> >>> Thanks, >>> >>> Howard >>> >>> On Fri, Jul 10, 2009 at 5:07 PM, Lyle Taylor <tayl...@ldschurch.org>wrote: >>> >>>> ** >>>> >>>> If you manage to get this to work, let me know how you did it. I fought >>>> this for well over a month with no success, even with BMC’s help. >>>> Although, >>>> to be fair I have to say that I stopped trying before BMC could help me >>>> come >>>> to a solution, so I don’t want to imply that they were unable to help me >>>> solve the problem. >>>> >>>> >>>> >>>> Actually, I did get the installer to run, but once I restarted the AR >>>> server after the install, I got all kinds of errors, and the server was >>>> unusable after that. I had to restore the database from backup after every >>>> time that I tried. >>>> >>>> >>>> >>>> Lyle >>>> >>>> >>>> >>>> *From:* Action Request System discussion list(ARSList) [mailto: >>>> arsl...@arslist.org] *On Behalf Of *Howard Richter >>>> *Sent:* Friday, July 10, 2009 2:55 PM >>>> *To:* arslist@ARSLIST.ORG >>>> *Subject:* SRM on 7.5 >>>> >>>> >>>> >>>> ** >>>> >>>> Good Friday afternoon all, >>>> >>>> >>>> >>>> Is there some strange step that is needed to install SRM on a new >>>> install of 7.5? >>>> >>>> >>>> >>>> I have been fighting this all day. >>>> >>>> >>>> >>>> Thanks and have a great weekend, >>>> >>>> >>>> >>>> Howard >>>> >>>> >>>> -- >>>> Howard Richter >>>> Red Hat Certified Technician >>>> CompTIA Linux+ Certified >>>> ITIL Foundation Certified >>>> E-Mail = hbr4...@gmail.com >>>> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 >>>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >>>> Are"_ >>>> >>>> >>>> >>>> NOTICE: This email message is for the sole use of the intended >>>> recipient(s) and may contain confidential and privileged information. Any >>>> unauthorized review, use, disclosure or distribution is prohibited. If you >>>> are not the intended recipient, please contact the sender by reply email >>>> and >>>> destroy all copies of the original message. >>>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >>>> Are"_ >>> >>> >>> >>> >>> -- >>> Howard Richter >>> Red Hat Certified Technician >>> CompTIA Linux+ Certified >>> ITIL Foundation Certified >>> E-Mail = hbr4...@gmail.com >>> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 >>> >>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >>> Are"_ >>> >> >> >> >> -- >> Howard Richter >> Red Hat Certified Technician >> CompTIA Linux+ Certified >> ITIL Foundation Certified >> E-Mail = hbr4...@gmail.com >> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 >> >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >> Are"_ >> > > > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = hbr4...@gmail.com > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
