> I have a nagging feeling that this is a stupid questions, but is TuringSMI > still around as an option?
http://www.columnit.com/news_detail.aspx?id=1850 -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Thad K Esser Sent: Monday, July 13, 2009 11:44 AM To: [email protected] Subject: Re: Remedy Technical Support Options. Any opinions? Rabi, I'm just getting back from a few days off, but would be interested in any responses you got off-list. I have a nagging feeling that this is a stupid questions, but is TuringSMI still around as an option? I can't seem to get their website for some reason (www.turingsmi.com doesn't work, but support.turingsmi.com does). Thad Esser Remedy Developer "Did you ever wonder why we had to run for shelter when the promise of a brave new world unfurled beneath a clear blue sky?" - Pink Floyd |------------> | From: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |Rabi Tripathi <[email protected]> | >--------------------------------------------------------------------------------------------------------------------------------------------------| |------------> | To: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |[email protected] | >--------------------------------------------------------------------------------------------------------------------------------------------------| |------------> | Date: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |07/09/2009 07:21 AM | >--------------------------------------------------------------------------------------------------------------------------------------------------| |------------> | Subject: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |Remedy Technical Support Options. Any opinions? | >--------------------------------------------------------------------------------------------------------------------------------------------------| |------------> | Sent by: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |"Action Request System discussion list(ARSList)" <[email protected]> | >--------------------------------------------------------------------------------------------------------------------------------------------------| Hi all, We're looking at options for basic technical support for our Remedy platform. If you have any opinion about quality and cost of basic minimum support from vendor(s), including that from BMC, please let me know...or if your company offers support. If you think you must, feel free to write to me directly. We have ARS and HelpDesk application. Around 250 users. At this point, we have very little support need, as things are static. We may be looking at upgrade of ARS and Service Desk to 7.5 soon. There is, however, strong in house expertise with such experiences, so we will need the usual backup support only. TIA. -Rabi Tripathi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
