TuringSMI I believe discontinued their operations in America about a year ago. I think they still do however have thier UK partners Turing still functioning.. I am not sure though about the UK bit..
Joe ________________________________ From: Thad K Esser <[email protected]> To: [email protected] Sent: Monday, July 13, 2009 2:43:59 PM Subject: Re: Remedy Technical Support Options. Any opinions? Rabi, I'm just getting back from a few days off, but would be interested in any responses you got off-list. I have a nagging feeling that this is a stupid questions, but is TuringSMI still around as an option? I can't seem to get their website for some reason (www.turingsmi.com doesn't work, but support.turingsmi.com does). Thad Esser Remedy Developer "Did you ever wonder why we had to run for shelter when the promise of a brave new world unfurled beneath a clear blue sky?" - Pink Floyd |------------> | From: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |Rabi Tripathi <[email protected]> | >--------------------------------------------------------------------------------------------------------------------------------------------------| |------------> | To: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |[email protected] | >--------------------------------------------------------------------------------------------------------------------------------------------------| |------------> | Date: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |07/09/2009 07:21 AM | >--------------------------------------------------------------------------------------------------------------------------------------------------| |------------> | Subject: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |Remedy Technical Support Options. Any opinions? | >--------------------------------------------------------------------------------------------------------------------------------------------------| |------------> | Sent by: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |"Action Request System discussion list(ARSList)" <[email protected]> | >--------------------------------------------------------------------------------------------------------------------------------------------------| Hi all, We're looking at options for basic technical support for our Remedy platform. If you have any opinion about quality and cost of basic minimum support from vendor(s), including that from BMC, please let me know...or if your company offers support. If you think you must, feel free to write to me directly. We have ARS and HelpDesk application. Around 250 users. At this point, we have very little support need, as things are static. We may be looking at upgrade of ARS and Service Desk to 7.5 soon. There is, however, strong in house expertise with such experiences, so we will need the usual backup support only. TIA. -Rabi Tripathi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
