I Have a Dream:
Remedy Admin (report to Remedy Project Manager): min $75h and 3 years as Remedy Developer
- creating Project Plan (MS Project, Visio)
- installing ARS, ITSM,
- midtier install and config
- Configuration Management in WUT (new Groups, User, License Pools, Reporting Servers)
- configuring AREA and ARDBC, email, DSO, linking DB servers, API plugins
- participating DB backups and restores
- arreload, arsignal, ARUtilities, Data import
- ARS archiving
- creating and monitoring SLAs
- DSO mapping
- attaching Crystal Reports to
- default User searches, User Preferences and Macros
- patching
- manage BMC Support contract and tickets
- licensing and working wit Server Support team on obtaining MAC address and Computer Name
- aruser.log
- server side logging
- midtier side logging
- check arerror.log every day
- participating in New Development Requirements
- permissions to Sub-Administrators (Remedy Developers) to develop only in specified packing list, maintaining accurate packing lists and deployable apps
- deploying new apps to Staging and Prod. after testing on Staging
- monitoring Prod for no changes from except him
- knowledge of Perl, SQL, API
- maintaining his Group Documents Library and all BMC documentation
- regularly asking his Manager for Remedy Training
- going to BMC World with Project Manager
Remedy Developer (report to Remedy Admin): min $50h
- creating Development Requirements based on Project Plan
- developing new apps only on Dev
- deploying and testing on Staging
- client side logging
- troubleshooting Prod and fixing on Dev!!!
- user training (UAT)
- documenting development, changes, troubleshooting
- knowledge of Remedy API, SQL, Perl, C++, Java, _javascript_, html
- export .def and .arx needed to deploy by Admin
- Flashboards
- developing and attaching Crystal Reports to
- becoming RSP and dreaming about going to BMC User World after becoming Remedy Admin who just retired or become Remedy Architect/Engineer (after 10 years as Admin)
Remedy Project Manager - person who understands what it all means or attended BMC User World and respect Remedy
did i forget anything or anybody?
ii – Remedy Sr. Dev and Admin from 1998 – RSP 4,5,6,7
