To reccomend that they go to WWRUG09 this year, since there is no Userworld :-) .... Dan
_____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of igor ivanov Sent: July 24, 2009 10:40 AM To: [email protected] Subject: What's the difference between a Remedy Administrator and a Remedy Developer? ** I Have a Dream: Remedy Admin (report to Remedy Project Manager): min $75h and 3 years as Remedy Developer - creating Project Plan (MS Project, Visio) - installing ARS, ITSM, SLA and SLM, Flashboards... - midtier install and config - Configuration Management in WUT (new Groups, User, License Pools, Reporting Servers) - configuring AREA and ARDBC, email, DSO, linking DB servers, API plugins - participating DB backups and restores - arreload, arsignal, ARUtilities, Data import - ARS archiving - creating and monitoring SLAs - DSO mapping - attaching Crystal Reports to AL on Stage and Prod, ARS reporting - default User searches, User Preferences and Macros - patching - manage BMC Support contract and tickets - licensing and working wit Server Support team on obtaining MAC address and Computer Name - aruser.log - server side logging - midtier side logging - check arerror.log every day - participating in New Development Requirements - permissions to Sub-Administrators (Remedy Developers) to develop only in specified packing list, maintaining accurate packing lists and deployable apps - deploying new apps to Staging and Prod. after testing on Staging - monitoring Prod for no changes from except him - knowledge of Perl, SQL, API - maintaining his Group Documents Library and all BMC documentation - regularly asking his Manager for Remedy Training - going to BMC World with Project Manager Remedy Developer (report to Remedy Admin): min $50h - creating Development Requirements based on Project Plan - developing new apps only on Dev - deploying and testing on Staging - client side logging - troubleshooting Prod and fixing on Dev!!! - user training (UAT) - documenting development, changes, troubleshooting - knowledge of Remedy API, SQL, Perl, C++, Java, JavaScript, html - export .def and .arx needed to deploy by Admin - Flashboards - developing and attaching Crystal Reports to AL on Dev, ARS reporting - becoming RSP and dreaming about going to BMC User World after becoming Remedy Admin who just retired or become Remedy Architect/Engineer (after 10 years as Admin) Remedy Project Manager - person who understands what it all means or attended BMC User World and respect Remedy did i forget anything or anybody? ii - Remedy Sr. Dev and Admin from 1998 - RSP 4,5,6,7 _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
