We don't use BMC support anymore. We have US based support now from a BMC partner. I am trying to determine if they are better or not.
On Jul 28, 4:19 pm, patrick zandi <remedy...@gmail.com> wrote: > 3rd nation support ? > > > > On Tue, Jul 28, 2009 at 3:31 PM, jham36 <jha...@gmail.com> wrote: > > That did not seem to work. The Windows Application log started > > showing errors about the SQL database not being available. I do not > > see these errors when I remove that "\" > > > What happens without the "\" is that the server cache builds up to > > about 477 MB, then crashes. The Windows Application log shows: > > Faulting application arserver.exe, version 7.5.0.2, faulting module > > arserver.exe, version 7.5.0.2, fault address 0x0015cdf0. > > > Anyone have any other ideas? This is just a test server, so I can > > wipe it out if needed. I was hoping to find a solution in case we > > encountered this in production. > > > James > > > On Jul 28, 2:57 pm, jham36 <jha...@gmail.com> wrote: > > > I don't have the "\" at the end of that entry. I added it in and the > > > server is doing something now. It is taking much longer to start and > > > normally would have crashed by now. I did notice that the server > > > cache does not seem to be building up like it usually does. The > > > arserver.exe process (on Windows) is only using 14 MB of memory. I > > > will wait and see what happens. > > > > Thanks, > > > James > > > > On Jul 28, 2:36 pm, LJ Longwing <lj.longw...@gmail.com> wrote: > > > > > I have come across this before...I forget if it was a lack of \ or a \ > > where > > > > one didn't belong, but my issue resides around (7.1) when running the > > > > installer and the path I provide for remedy like I said, either didn't > > have > > > > a \ or had one...I forget....but my armonitor.cfg is supposed to look > > like > > > > this > > > > > "E:\Remedy\AR System\arserver.exe" -i "E:\Remedy\AR System" -l > > "C:\Program > > > > Files\Common Files\AR System\Licenses\<server>" -m > > > > > But when I have the problem it looks like this > > > > > "E:\Remedy\AR System\arserver.exe" -i "E:\Remedy\AR System\" -l > > "C:\Program > > > > Files\Common Files\AR System\Licenses\<server>" -m > > > > > All I did was get rid of the \ at the end of the -i parameter and it > > worked > > > > fine....I consider this a bug in the installer but have never bothered > > to > > > > report it. > > > > > -----Original Message----- > > > > From: Action Request System discussion list(ARSList) > > > > > [mailto:arsl...@arslist.org] On Behalf Of jham36 > > > > Sent: Tuesday, July 28, 2009 12:27 PM > > > > To: arsl...@arslist.org > > > > Subject: Error Starting Server After 7.5 patch 2 upgrade > > > > > Listers, > > > > > I upgraded our test environment from ARS 7.5 patch 1 to 7.5 patch 2 > > last > > > > week. The installer failed when trying to restart the arserver towards > > the > > > > end of the install. The only error I can see in the armonitor log file > > is: > > > > > Failure occurred during execl() (ARERR 33) > > > > > The install log does not show any errors until it fails to restart the > > > > server. > > > > I have verified that the armonitor.cfg file looks correct and even > > restored > > > > a backup copy just to make sure. > > > > Support has been unable to make any progress on this issue. > > > > > Thanks, > > > > James > > > ____________________________________________________________________________ > > > > ___ > > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum > > > > Sponsor:rmisoluti...@verizon.net > > > > <sponsor%3armisoluti...@verizon.net>ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > > > Platinum > > > > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > > > > "Where the Answers Are" > > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > > Platinum > > > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > > > "Where the Answers Are" > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum > > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > > "Where the Answers Are" > > -- > Patrick Zandi > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
