We see that error all the time when we are shutting down the ARS binaries. It is due to the fact that the thread that does the logging is closed before the other threads. Stop the app and delete the arerror.log file. When you restart the app check if you still receive the error.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, July 29, 2009 10:38 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade issues with 7.1 I'm by no means an expert on Unix systems, but this is Remedy complaining about the ability to kick off os level threads...so this is something you will need to tweak at the OS Level, not Remedy. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Wednesday, July 29, 2009 9:21 AM To: arslist@ARSLIST.ORG Subject: Upgrade issues with 7.1 Hi Everyone, We keep seeing the below error in our arerror.log. We have already verified that we have enough memory allocated and we have increased our thread counts. BMC technical support cannot seem to help us and we have done everything that was suggested in forums. We have upgraded 3 test servers from 6.3 to 7.1 and all of them are displaying the same error. There are no other errors showing up in our armonitor.logs either. We are not seeing any issues while logged in, but we want to make sure that this issue is resolved before we upgrade our production server. We know that ARERR 8747 is also a "false" error so that is not helping us either. We have only upgraded the server and not any other ITSM applications since we do not use them. We are currently on AIX 5.3 and Oracle 10g. Any suggestions would be appreciated. Thank you, Jaimie Wed Jul 29 08:46:00 2009 15 Wed Jul 29 08:46:00 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:00 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
