It might be a starting point..
Terry
On Jul 29, 2009, LJ Longwing <[email protected]> wrote:
Hmmm....not sure then...sorry
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of jaimie
Sent: Wednesday, July 29, 2009 11:25 AM
To: [email protected]
Subject: Re: Upgrade issues with 7.1
I turned off logging and then deleted the arerror.log. I then restarted the
server and am getting the same error. It only occurs during
starting/stopping the server.
On Jul 29, 12:05 pm, LJ Longwing <[email protected]> wrote:
> Wow....I completely missed
>
> Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog()
>
> Yes, I agree with Fredrick, turn off your workflow logging (filter,
> api,
> etc) and then restart...I would not expect that error if you don't
> have logging turned on at startup/shutdown...
>
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
>
> [mailto:[email protected]] On Behalf Of Grooms, Frederick W
> Sent: Wednesday, July 29, 2009 9:58 AM
> To: [email protected]
> Subject: Re: Upgrade issues with 7.1
>
> We see that error all the time when we are shutting down the ARS binaries.
> It is due to the fact that the thread that does the logging is closed
> before the other threads. Stop the app and delete the arerror.log
> file. When you restart the app check if you still receive the error.
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of LJ Longwing
> Sent: Wednesday, July 29, 2009 10:38 AM
> To: [email protected]
> Subject: Re: Upgrade issues with 7.1
>
> I'm by no means an expert on Unix systems, but this is Remedy
> complaining about the ability to kick off os level threads...so this
> is something you will need to tweak at the OS Level, not Remedy.
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of jaimie
> Sent: Wednesday, July 29, 2009 9:21 AM
> To: [email protected]
> Subject: Upgrade issues with 7.1
>
> Hi Everyone,
>
> We keep seeing the below error in our arerror.log. We have already
> verified that we have enough memory allocated and we have increased
> our thread counts. BMC technical support cannot seem to help us and
> we have done everything that was suggested in forums. We have
> upgraded 3 test servers from 6.3 to 7.1 and all of them are displaying
> the same error. There are no other errors showing up in our
> armonitor.logs either. We are not seeing any issues while logged in,
> but we want to make sure that this issue is resolved before we upgrade
> our production server. We know that ARERR 8747 is also a "false"
> error so that is not helping us either. We have only upgraded the
> server and not any other ITSM applications since we do not use them.
> We are currently on AIX 5.3 and Oracle 10g.
>
> Any suggestions would be appreciated.
>
> Thank you,
>
> Jaimie
>
> Wed Jul 29 08:46:00 2009 15
> Wed Jul 29 08:46:00 2009 0 : Unable to access thread local storage.
> (ARERR 8747)
> Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog() Wed Jul 29
> 08:46:00 2009 0 : Unable to access thread local storage.
> (ARERR 8747)
> Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog() Wed Jul 29
> 08:46:01 2009 0 : Unable to access thread local storage.
> (ARERR 8747)
> Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() Wed Jul 29
> 08:46:01 2009 0 : Unable to access thread local storage.
> (ARERR 8747)
> Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() Wed Jul 29
> 08:46:01 2009 0 : Unable to access thread local storage.
> (ARERR 8747)
> Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog()
>
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